Intake Coordinator

Description

Neuroscience Group has a Full-Time position available for a Intake Coordinator. This position will typically work Monday -Friday 8 hours per day. This position is located at our Appleton clinic. As an integral member of the Patient Access Team, the Intake Coordinator is responsible for reviewing referrals and scheduling new patient appointments for our Neurology physicians and nurse practitioners. As the first point of contact for referral sources and patients, the Intake Coordinator assists referring providers and patients with navigating and understanding our practice and the services that we offer.

For over thirty years, Neuroscience Group has provided excellent neurologic care for the Fox Valley and Northeast Wisconsin. Ours is the only medical facility in the area that combines neurosurgery, neurology, orthopedic spine surgery, interventional and non-interventional pain management and physical therapy. Our practice has grown to over 40 providers and serves patients in nine outlying clinics scattered throughout the region. Our mission is to improve lives by providing the very best in brain, spine and pain care and we do that by living our company core values: compassionate care, teamwork, fiscal responsibility, continuous learning, leadership and community involvement.

Requirements

RESPONSIBILITIES:

• Possesses high level of intelligence, integrity, sense of responsibility, and ability to comprehend and analyze details. 
• Exhibits emotional maturity, stability and calm in stressful situations.
• Utilizes creativity and critical thinking in a team supported environment.
• Stays current with process, procedure and clinic changes and updates relative to role.
• Professional demeanor when handling inbound and outbound phone calls, emails, staff messages across all collaborative partners.
• Receives and sorts Epic, phone, and fax referrals from outside providers, and new patient self-referrals, in a timely manner.
• Reviews patient referral, electronic medical record and interviews patient to determine if care or service can be offered by Neuroscience Group.
• Efficiently and effectively review patient referrals and electronic medical records, and gathers other necessary information from patient or others to accurately schedule new patients to most appropriate provider.
• Maintains timely, complete documentation and recordkeeping to ensure accurate continuity of patient care. 
• Triages and escalates any urgent referrals to be reviewed by provider. 
• Obtains, verifies, and enters complete and accurate demographic, insurance, and medical information on all accounts.
• Coordinates the related documentation and communication to prepare patients for new patient appointment.
• Maintains good communication with the patient, physician, clinical services team, surgical and hospital staff.
• Participates in team building, process improvement, and skills enhancement training and events, as determined by Patient Access Manager.
• All other temporary and/or permanent duties as assigned by the Team Lead.

KNOWLEDGE/SKILLS PREFERRED TO BE SUCCESSFUL IN THIS POSITION:

• Certified or Registered Clinical Assistant/Medical Assistant or Licensed Practical Nurse license issued by the state of Wisconsin.
• Prior experience with EPIC.

KNOWLEDGE/SKILLS REQUIRED TO BE SUCCESSFUL IN THIS POSITION:

• Computer knowledge and keyboarding skills
• Medical terminology
• Excellent communication skills
• Ability to consistently demonstrate, through conduct and communications, the stability required to effectively assist patients and referring providers.
• Customer service experience
• High level of interpersonal skills, as this position continually requires demonstrated poise, professionalism, tact, and diplomacy.
• Strong organizational skills
• Detail-oriented
• Ability to multi-task and work well in a fast-paced setting
• Critical thinking skills and decisive judgment 

TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Primarily seated work but will require some position change including bending, stooping, and stretching. 
• May involve lifting supplies up to 20 to 30 pounds.
• May occasionally need to assist with wheelchair transfers.
• Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment. 
• Requires normal range of hearing and eyesight in order to communicate and function within this setting.

BENEFITS:

At Neuroscience Group we offer a very competitive salary along with a robust benefits package. The benefits include:

• NO NIGHTS, NO WEEKENDS, AND NO HOLIDAYS!
• Health Insurance
• Health Savings Account (HSA) with a generous employer contribution
• Dental Insurance
• Vision Insurance
• Company paid Long Term Disability and Life Insurance
• Voluntary Life Insurance and Short Term Disability available
• Voluntary Accident and Critical Illness Insurance
• Generous PTO and Sick Bank
• 401(k) with guaranteed employer contribution
• Profit Share
• Cash Balance Pension Plan
• Employee Assistance Program
• Timber Rattler Tickets
• Holiday party, summer picnic, and annual recognition for years of service
• Annual employee appreciation day