Intake Coordinator

Description

Under the guidance of the Healthcare Center Administrator, the Referral

Coordinator works with hospitals, developing good relationships with those facilities to

understand individual’s needs. The Referral Coordinator oversees the in-patient/out-patient

functions, bed assignments and completion of preliminary paperwork for entering patients.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Employee will apply skills to ensure Person Centered Care as exhibited through our Best Life Mission. 

Ensure admissions are qualified clinically and financially, oversee admission process and paperwork appropriately, effectively present benefits based on understanding of customer situations and needs.

· Comply with HIPAA regulations as they apply to the industry with special regards to resident privacy.

· Credential for MyAbility, CHIRP, AIDIN, AIDA, NaviHealth, CarePort/Allscripts, Wellsky in order to access residents’ info as needed.

· Conduct background checks on all new admissions.

· Ensure room readiness process for a smooth patient transition from the hospital to the facility.

· Obtain OBRA/DON screens as needed for residents.

· Ensure all appropriate physicians and specialists are assigned to the appropriate residents.

· Complete insurance authorizations for eligibility and continuation of services.

· Gather confidential information from residents.

· Oversee the bed management process to ensure patient and resident satisfaction.

· Responsible for maintaining census accuracy in Matrix.

· Participate in the triple check process to ensure financial accuracy for all admissions.

· Administer and maintain all resident contracts in the healthcare center.

· Maintain a thorough knowledge of Cantata’s products and services, acuity, capabilities and physician relationships.

· Take an active role in Health Care Center morning meetings.

· Responsible for maintaining the census roster and tracking all admissions, discharges, and transfers.

· Maintain an educated understanding of payer sources and impact on revenue and

access to reports and summaries.

· Develop and/or strengthen relationships with referral sources.

· Work toward ensuring a quality mix (PR, MCA, Managed Care) is at or above budget.

· Follow ACO protocol as set forth.

· Actively manage potential prospects; document & manage appropriate prospect information; document inquiries with key follow-up information.

· Coordinate external sales process with Administrator.

· Function as a liaison between all hospital personnel, healthcare center administration and staff.

· Comply with applicable federal, state and local laws, rules, and regulations; maintains knowledge of and follows all Cantata’s policies and procedures.

· Maintain regular and punctual attendance at work and meetings.

· Attends in-service and education programs

Requirements

• High School diploma or equivalent required; Associates or Bachelor’s in related field recommended
• Minimum two years of healthcare related experience

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· Knowledge of different payer sources.

· Experience working in the social service/case management realm of the healthcare field.

· Experience with admissions.

· Knowledge of Federal and State Long-Term Care (LTC) Social Service regulations and/or ability to understand and interpret.

· Demonstrated ability to handle confidential data with professional discretion.

· Sincere desire to work with a variety of populations that require long-term or short-term care.

· Proficient with Microsoft Office Suite or related software.

· Solid organizational skills including attention to detail and multi-tasking skills.

· Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents, families, and employees.