Intake Coordinator

Description

Are you great at assisting and connecting people to resources? If so, our Intake Coordinator position maybe be a great fit for you!

As an Intake Coordinator, you’ll provide support and customer service within the Middletown office. As well as handle intakes and data entry into the medical records program.

Independent Living, Inc., is a progressive and dynamic cross-disability services organization and a leader in the provision of peer services in the Hudson Valley region. As an Intake Coordinator, you must have excellent written and verbal communication and attention to detail skills. Must have the ability to multitask, engage and assess the needs of individuals, as well as computer experience with various programs and databases.  The minimum educational requirement is a High School Diploma or equivalent. Bachelor’s Degree, preferred. 

DUTIES AND RESPONSIBILITIES:

• Provides excellent customer service and support and welcoming front office environment.
• Greets, engages and assesses individuals’ needs for independent living (IL) services, both in person and via the phone.
• Initiates completion of intake forms; compiles intake packets that include intake form, CSR documents, and HIPAA forms and gives them to appropriate staff members with new referrals.
• Compiles and distributes the monthly RCOC calendar.
• Makes appropriate connections/linkages to internal and external resources.
• Provides short term core IL services that promote personal growth, self-advocacy and empowerment.
• Develops a deep understanding of current and emerging resources (also known as independent living resources – ilr) and federal and state disability rights laws.
• Completes data entry for consumer services.
• Provides information and referral services and assist individuals in making necessary informed choices about full inclusion of people with disabilities.
• Provides individual and systems advocacy. 
• Provides information and referral services with resources and options that are necessary in making informed choices about living, learning, and working independently. Encourage independence and autonomy by offering information, experiences and opportunities to make informed choices.
• Provides individual and systems advocacy to address access to equal opportunities in exercising social, economic, educational, and legal rights. Work with individuals, community organizations, state/national networks; to promote full inclusion of people with disabilities, and to improve the implementation of existing laws: federal, state, and local.
• Offers employment readiness services to support consumers in their efforts to prepare to enter or re-enter the workforce (i.e. help with preparing resumes and completing job applications).
• Maintains the upkeep of front office operations and processes.
• Answers all incoming calls using proper phone etiquette and excellent communication skills. Forwards all calls to the appropriate staff member with a polite and cheerful attitude.
• Retrieves and forwards all general voicemail messages to the appropriate staff in an efficient and timely manner.
• Ensures front desk coverage at all times, coordinates with program managers and schedules staff as needed
• Sorts and distributes inbound and outbound mail in a timely manner. Also assists staff with outgoing mail support.
• Maintains inventory of ALL supplies and orders as needed. 
• Facilitates operation of all office equipment including but not limited to computer technology, telephone system, fax machines, copiers, etc.
• Responsible for maintaining daily sign in and vehicle logs, sending all logs to the Chief Operating Officer monthly.
• Monitors and enforces Employee Sign In and Sign Out logs and Visitor Sign In sheet on a daily basis and speaks to people who are non-compliant.
• Responsible for enforcing, monitoring and collecting monies for the Jeans Day Fund. 
• Ensures compliance of vehicle schedules, lists of approved drivers, keys and vouchers for gas card purchases. 
• Schedules and maintains vehicles and conference room reservations in Outlook as per employee requests.
• Maintains employee contact listing in Outlook.
• Assists in updating and maintaining agency databases.
• Attends and actively participate in all meetings and training sessions provided by ILI and/or other agencies as requested by the supervisor.
• Responsible for triage of consumers. Routes calls and walk-ins to appropriate staff and handles scheduling.
• Enters consumer information (admissions) into the database and files Consumer Service Records (CSRs). 
• Responsible for the Acces-VR orientation process, including, but not limited to intakes, scheduling and sending information and appointment notification
• Assists with public relations and marketing activities as needed.
• Maintains office management files, including program binders. 
• Backup cleaning, when necessary.
• Responsible for conducting Intake, Completing the Social Care Network Screenings and assigning staff to complete Navigation.
• Responsible for screening potential consumers for Social Care Network eligibility via EPACES.
• Daily review of all UniteUs emails and referrals.
• The above list of responsibilities is not intended to be all inclusive, other responsibilities and/or training may be assigned or required.

SHIFT: 

• Monday through Friday 8:30am – 4:30pm when working in the hospital. When working from the Middletown office, 9:00am – 5:00pm.

PAY RATE:  

• $20.83/hr

BENEFITS:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible Spending Account (FSA)
• Paid time off
• Mileage Reimbursement
• Paid      holidays from the first day of employment

Requirements

• High School Diploma or equivalent plus 5 years experience in direct services/human services. Bachelor’s Degree, preferred.
• Bilingual Spanish/ English, required.
• Demonstrated ability to recognize the need for and facilitate connections between consumers and IL and other disability related services. 
• Knowledge of local, statewide and national disability related issues and community dynamics.
• Excellent written and verbal presentation skills.

ILI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to a person's race, religion, creed, color, sex, gender identity or expression, age, national origin, disability status, sexual orientation, marital or familial status, pregnancy, reproductive health decisions, military status, veteran status, predisposing genetic characteristics or carrier status, domestic violence victim status, citizenship or immigration status. arrest or conviction record or any other status protected by federal or state law.