Intake Coordinator

Description

Job Title: Intake Coordinator

Department: Micro Shelter
Position Type: Full-Time

ORGANIZATION

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah experiencing poverty and homelessness since 2014.

OUR MISSION

To empower families and individuals in need by addressing the underlying causes of their poverty, providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency, and offering them the opportunity to contribute to the community.

OUR VISION

Every individual embodies their worth and value with self-esteem, hope, and abilities restored, thriving in affordable housing.

CULTURE VALUES

• Kindness – Remember, kindness is contagious!
• Connection – It’s why we’re here and what gives purpose and meaning to life!
• Kinship – We want you and those we serve to feel a sense of belonging.
• Self-Worth – Treat people the way they can become—with true value and worth!
• Self-Reliance – Learn your role and take initiative! We want “fishermen”!

GUIDING PRINCIPLES

• Golden Rule – Treat all people as we wish to be treated.
• Positive Influence – Measure success by the extent to which lives are improved by our influence.
• Leadership – Lead by example, developing new ideas and programs to help those experiencing homelessness.
• Authenticity – Do what we say we do.
• Transparency – Be open and honest in all relationships.

OUR MOTTO

It Takes All of Us to End Homelessness

JOB SUMMARY

The Intake Coordinator for the Micro Shelter department is responsible for managing the intake process, ensuring that individuals meet eligibility criteria, conducting assessments, and developing community relationships. The Intake Coordinator plays a crucial role in transitioning clients into the Micro Shelter Community (MSC), informing them about services, and facilitating introductions to MSC staff and the community. Additionally, the Intake Coordinator will utilize the HMIS referral system.

Requirements

RESPONSIBILITIES:

Intake Process

• Coordinates intake through Coordinated Entry in HMIS to ensure that candidates are a good fit for the Micro Shelter program.
• Completes initial needs assessments and responds to critical needs immediately.
• Informs guests about services offered through Micro Shelter and other Switchpoint programs.
• Welcomes new intakes, ensuring all guests have read and understood the Micro Shelter Community rules.
• Provides initial tours of the facility for new intakes.
• Learns and applies the HMIS referral system for effective client intake and resource allocation.

Recordkeeping and Reporting

• Maintains client files, including conversations, progress toward goals, warnings, and incident documentation.
• Report critical incidents to the Site Director immediately.
• Collects data necessary for funding requirements and statistical reporting.

Property Management

• Hosts and schedules regular tours of the facilities.
• Conducts monthly pod and site inspections to ensure safety, cleanliness, and compliance with program rules.
• Reports hazards to the Site Director and collaborates with resident managers to ensure safety for residents.
• Facilitates the repair process in collaboration with the Site Director.

REQUIRED SKILLS/ABILITIES

• Strong interpersonal skills with the ability to handle sensitive situations with compassion and professionalism.
• Experience working with diverse populations, including individuals with mental illnesses, disabilities, or substance use issues.
• Strong problem-solving skills and the ability to make decisions in crisis situations.
• Ability to always maintain confidentiality and professionalism.
• Excellent verbal and written communication skills.
• Ability to work effectively both independently and as part of a team.

EDUCATION AND EXPERIENCE

• An associate or bachelor’s degree in a related field is preferred, but not required.
• At least two years of experience in human services or related fields, preferably working with homeless populations.
• Experience with case management and intake procedures is highly desirable, but not required.
• Valid Utah Driver’s License is required.
• Knowledge of local community resources is preferred.

PHYSICAL REQUIREMENTS

• Ability to sit at a desk and work on a computer for extended periods.
• Must be able to lift up to 15 pounds occasionally.

COMPENSATION

• Pay: $21 - $23 per hour
• Benefits: Medical, Vision, Dental, Transportation Allowance, Paid Time Off, 401k

EQUAL OPPORTUNITY EMPLOYER

Friends of Switchpoint is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.