Intake Coordinator

PAY RATE: $18-$22 / Hour
benefits, pto and much more!

• Health Insurance
• Dental and Vision Insurance
• 401k Retirement Plan
  • 100% match up to 4%
  • No vesting period
• Paid Time Off (PTO)
  • Accrual of PTO starts immediately
• Flexible Work Schedule with Work/Life Balance
• Stillwater University for learning and development

Job Description Summary

Essential Job Functions/Responsibilities

• Answer and process calls into the office with responsibility for taking messages and transferring calls to other staff members.  

• Receive and process hospice referrals from physicians, hospitals, skilled nursing facilities, and other referral sources. 

• Establish prompt and compassionate communication with patients and families to explain hospice services, eligibility, and next steps. 

• Gather and verify demographic, insurance, clinical, and medical information to determine eligibility and service needs. 

• Coordinate initial assessment visits by communicating with nursing staff, physicians, and interdisciplinary team members. 

• Accurately enter and maintain all referral and intake data in the electronic health record (EHR) and intake tracking systems. 

• Ensure required documentation is received and processed, including physician orders, face-to-face encounters, and clinical notes. 

• Work closely with clinical and administrative staff to schedule admissions, obtain authorizations, and facilitate smooth transitions to hospice care. 

• Maintain confidentiality and compliance with HIPAA and all regulatory guidelines. 

• Support referral source relationships by providing timely follow-up, status updates, and professional communication. 

• Participate in daily team meetings, case reviews, and quality assurance activities as needed. 

Position Qualifications

Education and Experience:

• High School Diploma or GED required; Associate’s or Bachelor’s degree in healthcare or related field preferred. 

• Minimum of 1–2 years of experience in hospice, home health, or healthcare intake/admissions required. 

• Familiarity with hospice eligibility criteria, CMS regulations, and end-of-life care practices preferred. 
   

• Strong interpersonal and communication skills, with a compassionate and empathetic demeanor. 

• Ability to work in a fast-paced environment and manage multiple referrals simultaneously. 

• Proficient in using electronic health records (EHRs), Microsoft Office Suite, and referral management software. 

• Exceptional organizational skills, attention to detail, and problem-solving ability. 

• Ability to work independently and collaboratively within an interdisciplinary team. 

• Strong ethical standards and commitment to confidentiality and patient rights. 

Physical and Work Requirements:

• Primarily office-based with potential for remote or hybrid work, depending on organizational structure. 

• Occasional travel to facilities, hospitals, or patient homes may be required. 

• Must be able to sit, stand, and use standard office equipment for extended periods. 

• Compassionate Communication 

• Patient-Centered Focus 

• Accuracy and Accountability 

• Time Management 

• Team Collaboration 

• Ethical Integrity