Intake Coordinator

Odyssey House is seeking an Intake Coordinator to join our Admissions team!

Summary: Odyssey House's Mission is "Empowering people to heal and build better lives." We are dedicated to helping individuals and families reclaim their lives through effective substance use treatment, prevention, and mental health services. Our programs address education, job skills, healthcare, sober housing, behavioral management, and aftercare support to ensure lifelong success. We are proud to be the largest treatment provider in Utah, with the most innovative programs available. ‘We Are Recovery,’ and we mean it with all our hearts.

Location: Salt Lake City

Compensation: $18.00 - $19.00/hour

Schedule: Monday-Friday: 10 am - 6 pm

Full-Time Benefits:

• $9k per year tuition eligible
• Access to a 24/7 EAP program (Employee Assistance Program) for Mental Health support and more!
• Opportunities for paid continuing education/training
• Monthly incentives and awards
• Flexible scheduling
• Casual dress and atmosphere
• Opportunities for bonuses, awards, raises, and promotions
• Incredible health insurance (medical, dental, vision, FSA, long-term, and short-term disability)
• Immediate eligibility to participate in our 403(b) retirement plan, Employer 100% match up to 5% after 1 year  
• 35 paid days off (additional PTO accrual after 1 year)
• Stay well! If you have sick time left over at the end of the year, we will convert 1/2 of the remainder to vacation
• EXTRA time off and gift packages for PT and FT staff who stay more than 90 days! 
• Sabbatical Program - where we pay you to take a vacation after 5 years of service! 
• On-Demand Pay - Get a portion of your paycheck early for hours already worked! (Conditions Apply)
• UTA free passes are available for your work commute

We are seeking a highly motivated and detail-oriented individual to join our team as an Intake Specialist. The ideal candidate will conduct client screenings, coordinate referrals, and create client files. In addition, the Intake Specialist will complete QA activities, maintain admission paperwork in compliance with agency needs, and guide new admits and family members through the admission process.

Responsibilities:

• Conduct client screenings and provide general program information
• Add all collateral contacts and create release information according to agency policy
• Assist with the coordination of referral if the client is not appropriate for care
• Create client files for new admits
• Complete QA activities to ensure client files and admission paperwork are completed accurately and consistently
• Communicate and complete training with coworkers on QA issues that arise
• Maintain admission paperwork to comply with program and agency needs
• Identify and solve barriers to treatment for potential clients
• Coordinate the admission of clients with the Admissions Therapist
• Collection of collateral records
• Participate in the Admissions Department meetings
• Enter client funding and ensure accuracy
• Other duties as assigned

Must-Have Requirements:

• High school diploma or equivalent required; Bachelor's degree preferred
• 2+ years of experience in healthcare or social services, preferably in admissions or a related field
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Knowledge of Microsoft Office and other computer applications
• Ability to maintain confidentiality and adhere to agency policies and procedures
• If you are passionate about helping individuals access quality healthcare and social services, and you possess the qualifications and skills listed above, we encourage you to apply for this exciting opportunity.

All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position. 

Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job positions, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff. 

EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.