Intake Coordinator

Under the direct supervision of the Veteran Services Coordinator, the Intake Coordinator is responsible for conducting eligibility and priority screening of individuals and their families to determine housing eligibility and shelter services. The Intake Coordinator will review intake information and assign clients to Case Managers. 

The Intake Coordinator will also manage common administrative tasks, such as answering phones, filing, data entry and appointment scheduling.

STATUS: Full-time, regular, exempt

SPECIFIC REQUIREMENTS:

1. Requires knowledge and belief in “Housing First” philosophy and strategies.

2. Bachelor's degree, preferably in Human Services. Experience may be considered in lieu of a degree. 

3. Minimum of two (2) years of experience in a similar role. 

4. Excellent communication skills, particularly listening, mediation, and writing skills.

5. Possess strong organizational skills with ability to meet a demanding workload.

6. Demonstrated knowledge of community resources, social service agencies, and landlords.

7. Excellent computer skills including knowledge of Microsoft Office, Adobe, data entry and the ability to learn and utilize the HMIS database. 

8. Valid driver’s license.

9. Sensitivity to cultural and socioeconomic characteristics of population served.

10. The ability to work collaboratively with other personnel and/or service providers or professionals.

11. The capacity to maintain a role to empower clients and to intervene appropriately to meet service goals.

SPECIFIC DUTIES:

 Intake

1. Answer intake line daily and perform priority and eligibility screening for program admittance.

2. Provide appropriate referrals for those who are ineligible for services. 

3. Enforce clients’ rights to privacy and confidentiality.

4. Track all referrals and document outcomes of those that are ineligible in an Excel spreadsheet.

5. Ensure that any literally homeless Veteran presenting for housing services is assessed and responded to the same day.

Rapid Resolution/Diversion

1. Utilize solution focused motivational interviewing and mediation skills to rapidly resolve homelessness at time of screening and assessment. 

2. Conduct problem solving conversations with Veteran households to identify naturally occurring resources, existing support networks, and alternative housing options to quickly resolve Veteran homelessness. 

Teamwork and Collaboration:

1. Work in collaboration with One80 Place staff to facilitate a team environment.

2. Participate in team discussions regarding client progress or lack of progress, with possible solutions to ensure best support for success. 

3. Actively participate in monthly staff and clinical team meetings and commits to group decisions.

4. Attend scheduled training for professional development.

5. Role models effective team behavior.

6. Demonstrate effective communication skills in building relationships with all One80 Place employees, volunteers, vendors, Board of Director’s, and clients.

7. Report on working on time, well-groomed, appropriately dressed and ready to serve as a positive role model to all clients.

8. Substitute for other staff when the need arises.

Recordkeeping and Reporting:

1. Maintains HMIS records documenting all eligibility, pre-screening and referral information. 

2. Using the documentation checklist as a guide, ensure that all client charts contain necessary copies and paperwork to determine program eligibility. 

3. Collects all required data necessary for funding and statistical reports.

Team Support Duties:

1. Greeting clients, visitors, etc. as needed. 

2. Ensure proper coverage of the front door. 

3. Receive deliveries and distribute packages to the appropriate department; sort and distribute incoming mail to the appropriate person/mailbox. 

4. Assist with coordinating transportation via ride share programs for clients as assigned by their case manager. Complete all administrative duties associated with transportation support. 

5. Accompany case managers on home visits and provide support related to housing stability activities. Activities may include cleaning, referrals, assistance obtaining food, support with hygiene and other daily living activities. 

6. Provide coverage for the Columbia office intake phone line as needed. Coverage provided from the North Charleston office. 

7. Other duties as assigned.

PHYSICAL, ENVIRONMENTAL AND SENSORY DEMANDS:

1. Sound mental reasoning.
2. Excellent organizational and time management abilities.
3. Superior communication skills, verbal and written.
4. Ability to relate effectively to individuals experiencing homelessness.
5. Corrective vision and hearing to normal range.
6. Ability to move between service locations, lift 25 pounds.