Intake Coordinator

Salary :

$17 - 20 hourly

Company : Medspeed

Job Type : Full Time

Elmhurst, Illinois

Job Description - Intake Coordinator

Description

Logistics Coordinator

Hours: Friday - Monday 2:00 PM - 12:30 AM

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.

Intake Coordinators support MedSpeed’s on-demand operations by interacting with customers via telephone. Intake Coordinators are responsible for delivering excellent customer experience while assisting with order entry, issue resolution, and a variety of customer requests.

How you Will Contribute:

Monitor and respond to customer inquiries via telephone while meeting all corporate guidelines and performance standards
Manage a high volume of daily inbound calls while consistently maintaining a positive, professional, and enthusiastic demeanor; ensuring all inquiries are answered promptly and efficiently
Address general questions about MedSpeed service process
Resolve customer issues over the phone with effective communication skills
Log, track and appropriately document all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements
Provide a high-quality customer experience by following quality guidelines and responding to customer feedback
Completion of any special projects assigned
Maintain current knowledge of MedSpeed service policies, procedures and specific client requirements
Build and nurture a collaborative MedSpeed team culture
Other duties as assigned

Skills For Success:

High School Diploma, GED or equivalent
Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
Demonstrate excellent verbal and written communication skills
Great attitude that aligns with our culture of working as one team, keeping our promises and getting better every day
Ability to effectively manage time
Ability to multi task
Ability to maintain high level of punctuality and consistent, reliable attendance standards
Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
Collaborative work style, able to work well within and across departments
Ability to enter data accurately at a given speed
Strong typing and computer skills

Our Commitment to You:
MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That’s why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.

Please beware of fake job offers. MedSpeed only contacts candidates through official channels and never requests personal information outside of our secure application process. All position openings are at www.medspeed.com

As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.

Compensation Statement

The hourly rate is $17 - $20 and dependent on several variables including but not limited to education, experience, skills, and geography.

MedSpeed is an Equal Opportunity Employer

#INDSP

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Intake Coordinator

Job Description - Intake Coordinator

Description

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