Intake Coordinator

SCOPE OF POSITION  

The Intake Coordinator serves as a team leader who is responsible for the overall humane care, wellness and record keeping of the animals under the care of the Humane Society of Northeast Georgia (HSNEGA). This position works closely with the Operations Director to achieve organizational objectives while providing supervision and direction to the Shelter Operations team, community service workers, and assigned volunteers. Essential duties include but are not limited to: 

TEAM LEAD

• Assist in supervising the Shelter Operations team with daily animal care including ensuring cleaning and sanitation of equipment and kennels is completed on an on-going basis and in a humane, effective, efficient, and safe way in compliance with HSNEGA protocols.  

• Ensure the team is following protocols and procedures as outlined in the current employee manual and standard operating procedures manual. Ensures that staff comply with all safety policies, safe animal handling and OSHA standards. 


• Serves as manager on duty (MOD) in the absence of the Operations Director, which includes but is not limited to daily rounds and locking up the building.  

• First point of contact when MOD for any issues that arise and for direct reports who are sick, absent, or tardy and adjust schedule accordingly as needed.  

ANIMAL CARE/INTAKES 

• Make routine inspections throughout the day to ensure kennel areas are safe and sanitary in accordance with HSNEGA protocols and monitor safety compliance of staff and visitors.

• Reports any operational concerns and/or emerging issues to the Operations Director and will follow-through to ensure issues are resolved. 

• Strives to remain current on best practices in animal health and sheltering/kennel operations to ensure HSNEGA is in compliance and works with the Operations Director to ensure all procedures and protocols are regularly updated as needed.  

• Works with the Operations Director to manage disease control and animal health programs.  

• Ensures that all rescues are being cared for, treated, and medicated properly, immunized upon arrival, tested upon arrival, microchipped upon arrival (if needed), and be aware of the rescues’ needs and conditions on an ongoing basis.

• Works with the Operations Director and Medical Operations Director to provide appropriate medical care to all animals in the shelter. Ensures treatment plans are followed daily as specified and ensures staff keep accurate records for all the animals in our care.  

• Coordinates/oversee animal intakes, surrenders, and transfers. Ensures that intakes are being handled in an organized, consistent, fair manner, and in accordance with HSNEGA policies and procedures.  

• Oversees the No More Litters program, including but not limited to maintaining appropriate records, generating reports, and notifying the medical team for scheduling needs.  

• Serves as a liaison to regional animal welfare/animal control agencies, and communicates regarding intake needs, coordinates scheduling of potential transfers, and communicates intake schedules to appropriate staff members.  

• Provides the animals in our care with additional services as needed, including but not limited to baths and nail trims.  

• Works with the Behavior and Enrichment Coordinator on enrichment activities and behavior plans.  

ADOPTIONS   

• Oversees and ensures the highest quality guest services are offered to all visitors, callers, and email inquiries (internal and external). Coordinates customer service training as needed.  


• Handles complaints and dissatisfied customers professionally. 


• Ensures that all paperwork and Shelterluv records are properly entered and maintained.  


• Develop a working knowledge of all animals available for adoption through hands-on interaction, review of related paperwork, and database information including health/behavioral data and personality. 


• Make sure animals are moved in a timely manner to the Adoption Center and are ready for adoption including but not limited to placing paperwork on kennels, fitting with collars, assisting with photos for marketing, updating kennel tags, and updating volunteer walk boards.  

• Visually monitor adoptable animals several times daily, reporting any symptoms or behaviors that may require veterinary intervention to the Operations Director and/or veterinarian 

Other Duties 

• Fields general inquiries from staff, volunteers, and the public in a calm, courteous, and respectful manner. 


• Assists with general cleaning as needed.  


• Return all calls and emails promptly. 


• Works with owners to find alternatives to surrendering owned pets as needed (intake diversion) 

Physical Requirements and Work Environment 

• Must have the ability to perform in standard office, animal care, and kennel environments with exposure to hazardous chemicals and be able to tolerate noxious odors and high noise levels. 

• Must be able to work standing for 6 or more hours and be able to bend/kneel repeatedly and have a reasonable degree of agility to move through tight areas in various situations. 

• By nature of the industry, consistently exposed to animals/animal allergens under conditions with limited alternatives available. There also may be occasional exposure to sick, unruly, and/or dangerous animals in addition to exposure to parasites and infectious diseases. 

Knowledge, Skills and Abilities 

• Minimum of two (2) years prior animal shelter experience. 

• Associate degree preferred, but professional experience and certifications may be substituted for education. 

• Intermediate knowledge of breeds, diseases, medical conditions, and animal handling/behavior. 

• Valid driver’s license with a clean driving record for the ability to drive company vehicles.
   

• Demonstrated ability to work with different software programs including MS Office, Google Workspace, and Shelterluv. 


• Demonstrated ability to apply good judgment in making decisions, ability to handle emergencies, and ability to think critically and act accordingly in varying stressful situations.                                                                        This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.