Intake Coordinator

Job Title: Intake Coordinator 
Location: Springfield, Missouri 
Department: Client Access 
Employment Type: Full-time 

Job Summary: 
The Intake Coordinator plays a vital role in ensuring a seamless and efficient client/patient intake process, which is essential for the success of our System. By joining our compassionate and collaborative team, you will make a meaningful difference in the lives of our clients and patients. We are looking for someone who is dedicated, detail-oriented, and customer-focused, with strong communication skills. In this role, you will effectively manage all aspects of client/patient intake, ensuring compliance with regulations while fostering positive relationships with clients and referral sources. 

As an Intake Coordinator, you will be responsible for managing the intake process, verifying insurance coverage, and addressing client inquiries and concerns. Your attention to detail will contribute to the overall effectiveness of our care delivery. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Welcome clients and patients to the organization, ensuring a warm and friendly environment. 
• Communicate effectively about referrals and pertinent client/patient information to all disciplines. 
• Complete Screening/Admission paperwork thoroughly and accurately, understanding its importance. 
• Gain a basic comprehension of ICD-10 and HCPC/CPT codes and therapy types. 
• Verify medical insurance coverage and benefits for each client/patient, ensuring financial clearance. 
• Schedule appointments for consultations, tests, and procedures efficiently. 
• Maintain up-to-date Census information utilizing the Bed Board. 
• Respond to phone and email inquiries in a timely manner. 
• Address any client/patient complaints or concerns promptly. 
• Perform clerical work such as filing, copying, or faxing. 
• Prepare and maintain client/patient charts in accordance with regulatory standards. 
• Collaborate with leadership across multiple locations to ensure operational efficiency. 
• Be flexible to duties and responsibilities that may shift based on management's discretion. 

Education, Experience, and/or Credential Qualifications: 
• High school diploma or equivalent. 
• Previous experience in patient intake or medical office administration is preferred. 

Additional Qualifications: 
• Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check. 
• Current driver’s license, acceptable driving record, and current auto insurance are . 

Physical Requirements 
• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. 
• Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. 
• Sitting most of the time, but may involve walking or standing for brief periods. 

Keywords: Intake Coordinator, client intake, medical administration, patient services, customer service, insurance verification, healthcare support, Springfield, Missouri, client access, administrative support