Intake Coordinator

Pay: $60,000.00 - $65,000.00 per year

Job Type:

Full Time

Job description:

Intake Coordinator/Specialist

We are seeking an Intake Coordinator/Specialist to join our constantly growing team. The Intake Coordinator/Specialist will be responsible for communicating with patients and referral sources in a professional manner, verifying insurance eligibility, maintaining accurate referral tracking records, and implementing new standard operating procedures in our dynamic, growing company.

Responsibilities include:

• Serving as the initial point of contact for new inbound referrals via phone, email, fax, etc.

• Receiving all inbound calls and forwarding them to the appropriate team members as needed

• Conveying any new information regarding patients in a timely manner to the appropriate team members and documenting in the EMR

• Determining if a referral is ready for clinical review or if it is deficient in any way

• Collecting, reviewing, and consolidating clinical referral documents for clinical review

• Collaborating with the clinical, staffing and marketing team on accepted, pended, or denied referrals

• Verifying insurance through provider portals (Availity, Cigna for HCP, UHC Link, etc.)

• Tracking and following new, existing, and potential readmit patients in coordination with the marketing team

• Maintaining appropriate records, files, documentation, etc.

• Assisting in the development of new processes within the intake and referral process in collaboration with the clinical, operations, and marketing teams

Required Qualifications:

· 2-3 years of healthcare experience (Home Health intake highly preferred)

· Ability to verify insurance eligibility through provider portals

· Experience with Epic systems and NaviHealth

· Strong attention to detail and ability to review and interpret clinical data

· Excellent written and verbal communication skills

· High School Diploma or equivalent (GED) required

Preferred Qualifications:

• Ability to sustain efficient, timely, and accurate work in fast-paced work environment

· Strong experience with Microsoft Office (particularly Microsoft Excel and Outlook)

Benefits:

• Medical insurance

• Dental insurance

• Vision insurance

• Paid time-off accrual beginning upon start date

The Referral Coordinator position requires working within our normal business hours of 8:00 AM - 5:00 PM. However, this position will require after-hours and weekend availability as needed.

Job Type: Full-time

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Flexible schedule

• Health insurance

• Paid time off

• Vision insurance

Schedule:

• Monday to Friday

• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Home Health: 2 years (Preferred)

Work Location: In person