Intake Coordinator

Sage Infusion is looking for a process-oriented Intake Coordinators to join a fast-paced healthcare startup. At Sage, we’ve reimagined patient care. From a quick start, to upfront pricing and financial assistance, to compassionate care by our clinical experts in a serene environment, patients experience infusion therapy like never before.

Our mission is to deliver innovative, exceptional, and equitable patient care that endures—and every role at Sage plays a vital part in bringing that mission to life. 

As the face of the infusion center, you will have the primary responsibility for managing the timely scheduling of new and existing patient referrals. The Intake Coordinator is an integral member of a multi-disciplinary team and works closely with management and clinical staff. This position will be full time hourly in The Villages, Florida. The pay is $21/an hour.

Major Responsibilities:

• Receives Initial Order from referring provider and enters new patient demographics, insurance information, and scans in necessary paperwork into the patient’s medical record in a timely manner
• Communicates confirmation of receipt of the Order to the referral source and follows up with them for any missing documentation needed for prior authorizations and clinical guidelines.
• Contacts patients to advise them we received their order and gathers any missing demographic information.
• Notifies Intake Director of obstacles obtaining necessary documentation from referring provider offices.
• Gives high priority to patient satisfaction, helps schedule their infusion appointment, welcomes them when they arrive and anticipates their needs. Collect copays and necessary paperwork from the patients.
• Responsible for initiating and tracking new referral checklist for completion
• Communicates with the Finance team to enroll patients in the Co-pay assistance program as well as pricing sheets for patients out of pocket costs.
• Demonstrates ability to communicate effectively and express ideas clearly in a warm and helpful manner
• Takes initiative to present ideas and suggestions to management; follows appropriate organizational lines in resolving questions, concerns, and ideas
• Promotes Sage Infusion services by providing quality, comprehensive services to all patients through a team-based approach
• Responds promptly and courteously to all patient inquiries or problems
• Provides excellent internal and external customer service by ensuring work meets quality standards; sets high goals or standards of performance for self; takes pride in his/her work and completes work on schedule
• Demonstrates reliability and follow-through on all assigned tasks to ensure work meets quality standards.
• Demonstrates the ability to work in a team-based environment
• Manage and order inventory for the office such as office supplies and medical supplies
• Performs other duties as assigned

• Preferred: Associates degree
• Minimum of 2 years of experience in healthcare
• Knowledge of insurance verification, benefits, and prior authorization for the procedure
• Strong verbal and written communication skills
• Ability to prioritize and meet deadlines
• Basic computer proficiency and knowledge of Microsoft Office applications
• Bilingual Spanish preferred

Background Screening Requirement: This position requires background screening through the Care Provider Background Screening Clearinghouse. For more information, visit: https://info.flclearinghouse.com