Intake Coordinator

Key Works provides comprehensive substance use disorder treatment and work skills training to help low-income, high-risk patients achieve sustained recovery and rebuild their lives. We offer a unique combination of long-term residential clinical treatment, work skills training, and transitional housing. For more information visit www.key-works.org.  

The Intake Coordinator assists individuals while admitting to Key Works' Long-term Substance Use Disorder Treatment program. This position is responsible for providing exceptional customer service while admitting individuals into residential care, orienting, and assisting patients in complying with program and treatment requirements consistent with all clinical policies and procedures. The Intake Coordinator completes all admission paperwork documentation in the electronic medical record and completes all aspects of checking the patient into the program. When time permits, the Intake Coordinator helps patients prepare for their discharge from Key Works. 

Key Responsibilities:

Admit patients and provide support to their families during the intake process. These tasks include but are not limited to: 

• Completing patient intake paperwork.
• Greet new patients and new patient families.
• Help orient and familiarize patients with Key Works treatment protocols.
• Connect the new patient to their identified peer support. 
• Work with appropriate staff to determine room assignments for new patients, review program guidelines, give facility tour and review medical emergency sheets within 12-hours of check in.  
• Log all patient belongings and obtain patient’s signature. Place patient belongings in the appropriate storage space and determine what a patient can keep with them while in treatment.
• Record patients’ external appointments (medical, legal, etc.) in the electronic medical record so it is updated on the daily run/transportation list 
• Collaborate with the transportation department to make sure new admissions have rides to and from appointments  
• Collaborate with the Medication Room Coordinator when patients bring medications in at the time of admission 
• Collaborate with Medication Room Coordinator and case management to ensure patient has continuity of care with medication providers 
• Update the communication log with information regarding the new admission 
• Transport patients if necessary – only use Key Works vehicles 
• Model appropriate behavior, communication, and dress code according to Key Works policies  
• Complete all incident reports as required Key Works procedures and policies 
• Apply knowledge of organization’s policies and procedures to uphold these policies with patients and residential patient family members. 
• Other Duties as Assigned 

Knowledge/skills/abilities:

• Excellent communication skills, self-motivated, organizational skills, critical thinking, and good decision-making abilities. 
• Knowledge of substance use disorder; mental health illnesses and the recovery modality is preferred. 
• Ability to maintain strict confidentiality on all client records and business-related records, as required under HIPAA guidelines. 
• Attention to detail and efficient time-management skills. 
• Experience with conflict resolution; understanding of de-escalation techniques. 
• Ability to adhere to and knowledge of all HIPAA guidelines. 
• Ability to use various computer programs regularly (i.e., email, SharePoint, KIPU, etc.). 
• Demonstrates professional behavior reflective of Key Works Mission Statement, Philosophy, and Values. 
• Must be able to relate well to all kinds of people both inside and outside the organization; build appropriate rapport; build constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. 
• Must possess positive attitude to enhance a cooperative and energetic work environment. 

Education/Experience:

• High school diploma or equivalent education. 
• 1-2 years’ experience working with and providing services for patients with SUD and co-occurring disabilities  
• Bachelor’s degree in human services, Social Work, Psychology preferred  
• CPR and First Aid training will be required within the first 30 days  
• Valid Washington State Driver’s License, acceptable driving record, able to operate Key Recovery vehicle without restriction 

Physical Demands and Work Environment: 

The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Periods of sitting at a desk and working on a computer (2+ hours). 
• Prolonged periods of walking or standing (3+ hours). 
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 

Benefits: Join our team and enjoy a comprehensive benefits package designed to support your well-being and career growth. This includes: 

• Healthcare: Company-paid medical, along with dental, and vision insurance with employer-sponsored wellness programs.
• Paid Time Off: Generous vacation, sick leave, and 10 paid holidays, plus a flexible work schedule to accommodate your needs.
• Retirement: 401(k) with company matching
• Professional Development: Access to industry-leading training and conferences, as well as tuition reimbursement for relevant courses.
• Employee Discounts: Enjoy discounts on a variety of products and services, including travel, entertainment, and technology