Intake Coordinator at The Way Station

Compensation:

• The standard wage range for this role is $25.18 to $29.58 per hour
• It may be possible to earn more over time up to $34.02 per hour

Work Schedule:

• Non-exempt/Hourly
• Monday-Friday, 40 hours/week
• 6:30am-3pm
  

Who We Are

Unity Care NW is a private, non-profit, federally qualified health center (FQHC) that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing more than 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.

What We Value

• Respect
• Integrity
• Accountability
• Collaboration
• Innovation  

We strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a workforce of the very best talent, whose ambitions and values align with ours.

Job Summary

Make a difference by serving our unhoused neighbors!  The Way Station provides individuals and families experiencing homelessness with a range of health and social services to assist in improving their health outcomes and aiding their transition to sustainable housing. The Intake Coordinator welcomes clients into the Way Station and provides initial coordination for clients. This includes coordinating clinic appointments and hygiene services, providing reception services for patients, orienting patients regarding UCNW policies & procedures, ensuring clean and orderly condition including janitorial and cleaning duties, and representing the clinic in patient interactions.  

More information about the Way Station can be found at The Way Station Bellingham | Free Showers & Laundry.

What We Offer

• A friendly and collaborative team environment
• A competitive compensation package
• The opportunity to be part of a community wide partnership to address homelessness and ensure unhoused people have access to health care.

Generous Benefits:

• Medical, dental, & vision insurance
• 401(k) retirement plan with employer match after 1 year of eligibility
• 6 paid holidays
• Generous paid time off of 108 hours accrued in Year 1 gradually increasing to 196 hours per year over 10 years
• Paid sick leave
• Other paid leaves for Bereavement, Jury Duty & Bone Marrow/Organ Donation
• Life/Accidental Death & Dismemberment (AD&D) insurance
• Variety of optional insurances including Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, and Travel as well as Identity Theft Protection
• Flexible Spending Account
• Self-funded Health Savings Account on Base Medical Insurance Plan
• Employee Assistance Program
• Alternative transportation incentives
• Healthy Living reimbursement
• Unique programs including Medical Hardship Payroll Loans, Employee Referral Bonus, and will preparation services
• Employment at UCNW counts towards eligibility for Public Service Loan Forgiveness – details can be viewed at Federal Student Aid.

• Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
• Basic Life Support certification (we can provide training upon hire if not currently certified)
• Ability to respond to disruptive behaviors with trauma informed de-escalation techniques and mitigate occasional crisis situations.
• Ability to build trust and confidence in our patients and clients through creative and resourceful strategies.
• Ability to address potential conduct issues and violation of policies by patients or clients.
• Knowledge of general medical practice models and processes such as office procedures, medical records, health insurance, etc.
• Ability to effectively engage clients by telephone or in person.
• Knowledge of janitorial/cleaning methods and procedures.
• Knowledge of the mixing and proper use of cleaning chemicals, including safety considerations.
• Ability to effectively use janitorial/cleaning equipment.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) confidentiality requirements as they relate to health care.
• Ability to understand and respond effectively and with sensitivity to special populations served by UCNW. Special populations include those defined by race, ethnicity, language, age, sex, gender identity, sexual orientation, economic standing, disability, migrant and seasonal worker status, homelessness, people living with HIV/AIDS, and others.
• Ability to remain calm & tactful during stressful situations, emergencies and confrontations
• Ability to maintain appropriate personal boundaries with clients
• Able to use Microsoft Excel, Word & Outlook; Electronic Health Record (EHR) software; timesheet software; online training systems; and the Homeless Management Information System (HMIS) 

Preferred Qualifications

• Experience working in a community health center and familiarity with social services in Whatcom County, or equivalent relevant lived experience
• One year of experience in customer service, utilizing data entry skills, preferably in a medical or dental office setting strongly
• Experience dealing with underserved and/or unhoused populations and cultural competency
• Ability to communicate multilingually

To Apply
 

Visit our Careers Page at www.unitycarenw.org . For news on our organization & future job postings, please follow us on LinkedIn at https://bit.ly/363mfhv!

If you feel this job posting is missing any required compensation or benefit information, please contact [email protected]. Other questions can be addressed throughout the recruitment process for candidates selected to move forward.

Unity Care NW has an Employee Health Program for the safety of our patients and staff. The program requires all new employees to have up to date vaccines for influenza and strongly encourages up to date vaccines for COVID-19. More information about this program is provided throughout the recruitment process.