Intake Coordinator | Fitchburg

Why Work for Gandara:

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

Benefits:

• Retirement Plan 403(b)


• Health, Dental, Vision, Pet and Life Insurance


• Paid vacations


• Paid holidays


• 8 discretionary days


• Mileage Reimbursement

Salary: $19.00 to $22.00 Hourly

Additional Benefits:

• Career Growth Opportunities


• Culturally Diverse population


• Student Loan Forgiveness Eligibility


• Clinical Licensing Support

Job Title: Intake Coordinator

Work Location: Fitchburg, MA

*Bilingual Candidates Encouraged to Apply 

*EOE M/F/D/V

*Union/Non-Union

Job Summary:

Employees in this role are considered support staff for office management needs. This includes secretarial duties and clerical responsibilities. Employees are also responsible for the tracking and monitoring of all CBYCS referrals and performing other Manage Care Entities and  process and procedures. This includes assuring performance specifications are followed, marketing of program, analyzing data, and reporting on referrals, waitlist, and discharges. 

 Duties and Responsibilities:

• Greeting clients/families either by phone or in person.


• Guide clients/families through the admission process.


• Assist clients/families filling out/providing required documentation, gathering information needed to process referrals and determine medical necessity.


• Communicate with clients/families about insurance status and cost, when applicable.


• Ensure workers have the most updated information about the clients/families assigned to their caseload.


• Connect clients/families with assigned worker or supervisor when needed.


• Basic crisis management skills; knowledge on crisis procedure.


• Handling complaints from clients/families, redirecting them to the appropriate manager.

Minimum Qualifications:

• High School Degree or equivalent


• At least two (2) years’ experience on office management


• Bilingual English/Spanish required


• Proficient on Microsoft Office (e.g. Word, Excel, Power Point)


• Flexibility to work shifts, including evenings as required

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training