Intake Coordinator - Home Health (on-site)

Empath Home Health, a member of Empath Health, is seeking a Home Health Intake Coordinator. The Home Health Intake Coordinator is responsible for efficiently coordinating the referral process, ensuring a seamless review, response, and care coordination for patients referred to the Organization.

Location: Work on-site at a Empath Home Health Florida branch.

What You'll Do

• Serves as the primary point of contact for both internal and external customers, providing exceptional customer service.


• Receives and meticulously documents patient referrals for home health services, ensuring strict adherence to applicable coverage criteria.


• Reviews referrals to determine the appropriate care setting and communicate effectively with the care center, Business Development, and referral sources as needed.


• Gathers essential information to assist the clinical team in scheduling evaluation visits.


• Communicates pertinent patient information to the care center team through approved processes.


• Coordinates with other departments for insurance verification and obtains payer authorization as necessary.


• Professionally communicates and follows up with referral sources regarding required documentation for a comprehensive referral.


• Meets productivity expectations with quality documentation of complete referrals and all required follow-ups.


• Coordinates the evaluation/admission process and may assign field staff to conduct initial assessments.


• Ensures compliance with policies, procedures, and regulatory mandates, including adherence to the terms of the Organization's Compliance Program.


• Performs other duties as assigned

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.


• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.


• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.


• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.


• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• High School diploma or GED equivalent.


• Two (2+) years’ proven experience in Home Health referral management or a related field.


• Clear understanding of medical terminology and basic ICD-10 coding.


• One (1+) year of supervisory experience or demonstrated ability to manage a team.


• Proficient in Microsoft suite of products, including Outlook, Word, and Excel.


• Reliable internet service and the ability to work from home with minimal disruption to the workday.

What You'll Find at Empath Health 

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.