Intake Coordinator I

Are you positive, energetic, and like working with people?  Do you have experience with answering phones, greeting visitors, working with computers, including MS Office, and dealing with sensitive financial information?  Do you have an eye for detail?  If so, you may have found your perfect match as an Intake Coordinator at One Health in Hardin.

One Health values its employees and members of our community.  Serving our community is top priority.  You have the chance to make that great first impression when someone walks through the door at our clinics.

POSITION SUMMARY:

Functions as a member of operations under the Intake Supervisor. Responsible for promptly greeting visitors, patients, and families upon arrival; coordinates the intake of the insurance/financial information and the discharge of the patient from the clinic.  Responsible for collecting and posting payments.

COMPENSATION: $18.48 - $19.30 hr./ DOE

EMPLOYMENT TYPE: Full-time

HOURS: Monday-Friday

ABOUT ONE HEALTH:

With multiple clinic sites across Montana and Wyoming, One Health provides medical, dental, pharmacy, behavioral health, and community and public health services to rural populations through an integrated approach to health care.

One Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits:  We offer a competitive compensation package that includes paid time off, ten paid holidays, discounted health care for employees and their family members, as well as health, dental, & vision insurance, health savings account, and matching retirement plan for all employees working at least 20 hours/week.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

MINIMUM JOB QUALIFICATIONS: 

Education/Certificates/Licenses: 

Required:

• 
  High school diploma or GED


• 
  BLS Certification upon hire


• 
  Valid driver’s license

Preferred:

• 
  Graduate of a certified medical administrative assistant program

Experience:

Required

• 
  Competent computer skills


• 
  Familiarity with Microsoft Office

 Preferred:

• 
  Two (2) years of community health and/or physician’s office


• 
  Experience with electronic medical records

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

1. 
   Schedules patient appointments with appropriate providers.


2. 
   Assures the readiness of the reception area for each working day. Opens the building at the designated time and has all front desk activities fully operational at the start of business hours.


3. 
   Greets visitors and patients in a timely manner with a pleasant and gracious attitude.


4. 
   Enters the necessary demographic information in the Electronic Health Record (EHR) accurately and updates/confirms all information at each visit.


5. 
   Obtains a copy of the patient’s insurance cards and acquires patient’s signature on all needed paperwork (HIPAA release, authorization to bill, release of records, etc.).


6. 
   Accountable for the FQHC financial intake process and the presentation of the sliding scale process to the patient.


7. 
   Requests and accurately processes payment for visit, offers receipt to patient, and logs payment.


8. 
   Participates in the day-to-day clinic scheduling and patient flow


9. 
   Answers multi-line telephones in a courteous and professional manner, takes messages as needed, and routes call or messages to the appropriate staff member.


10. 
    Schedules patients’ appointments using the EHR and ensures the appointment reminder system is selected appropriately in the patients account.


11. 
    Posts daily receipts reconciling patient visits and payments for the day.


12. 
    Assists resource coordinators with collection of documents and information for Health Share Partnership (HSP) process as outlined in the HSP policy and procedure.


13. 
    Assists with local public relations, communications, and social media activities as assigned.


14. 
    Ensures the waiting room and reception areas are well maintained, neat and clean.


15. 
    Safeguard patient privacy and confidentiality


16. 
    Secure the building at the close of each working day according to One Health’s protocols and lock all entrances.


17. 
    Participates in the development of procedures, protocols, standards, and regulations appropriate for patient care, as well as quality assurance activities.

Competencies:

• 
  Verbal/Written communication


• 
  Customer/client focus


• 
  Attention to detail/thoroughness


• 
  Ethical conduct/practice


• 
  Confidentiality and discretion


• 
  Stress management/composure


• 
  Self-starter, ability to work independently


• 
  Collaboration and teamwork


• 
  Organizational skills


• 
  Time management skills