Intake Eligibility Specialist

Ensure compliance with Workforce Solutions contractual obligations, policies, and procedures for child care intake and eligibility. Interacts with customers and child care providers to determine their needs and provide Workforce Solutions customers with child care services and information, including determining eligibility and enrolling customers in eligible child care providers.

CORE DUTIES AND RESPONSIBILITIES:

Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
Determines customer eligibility by reviewing the customer documentation for completeness and accuracy
Performs mathematical calculations to determine the parent's share of cost
Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner
Enters data into databases as directed including the Financial Aid Communication System (FACS)
Maintains accurate customer files in specific order and completeness
Takes immediate action to address and resolve customer and provider complaints Performs other duties as may be assigned
SKILLS:

Ability to write clear and accurate correspondence ability to calculate figures and amounts
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

COMPUTER PROFICIENCY:

Intermediate experience Microsoft Office

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)