Intake Lead

At Gifthealth, we’re transforming the prescription experience through technology, empathy, and efficiency. Our mission is to simplify access to medication and empower patients with a personalized, streamlined healthcare journey. We’re a fast-growing, mission-driven team committed to driving real impact in the lives of patients and providers alike.

The Intake Lead plays a critical role in ensuring timely and accurate intake of prescriptions while also supporting, coaching, and guiding a team of Intake Specialists. In addition to hands-on intake responsibilities, this lead will help troubleshoot issues, monitor workflow, and serve as a point of contact between frontline staff, pharmacists, and operational leadership.

Leadership & Team Support

• Act as the primary point of contact for escalations or complex intake issues.
  
  


• Support onboarding and peer mentoring of new Intake Specialists.
  
  


• Monitor daily workflow and adjust team priorities as needed to meet intake volume and turnaround targets.
  
  


• Provide regular feedback to team members and escalate performance or training gaps to leadership.
  
  

Operational Excellence

• Ensure timely and accurate processing of incoming prescriptions within the pharmacy management system.
  
  


• Partner with pharmacists and technicians to maintain seamless intake-to-dispensing workflows.
  
  


• Track and report team metrics and identify opportunities for process improvement.
  
  

Patient & Provider Communication

• Communicate professionally with patients and healthcare providers to verify or clarify prescription details.
  
  


• Assist the team with handling inquiries, discrepancies, and urgent intake issues.
  
  

Compliance & Documentation

• Maintain strict adherence to HIPAA and other regulatory guidelines.
  
  


• Ensure accurate documentation of all prescription intake activities and team communications.
  
  

• High school diploma or equivalent required; post-secondary education or certification in pharmacy or healthcare is a plus.
  
  


• Minimum 2–3 years in a healthcare or pharmacy operations environment, with at least 1 year in a lead or senior role preferred.
  
  


• Proven ability to mentor others and manage shifting team priorities in a high-volume setting.
  
  


• Excellent communication, organizational, and problem-solving skills.
  
  


• Strong computer skills and ability to navigate multiple systems quickly and accurately.
  
  

• Ability to sit or stand for extended periods.
  
  


• Ability to lift and carry up to 20 pounds occasionally.
  
  


• Prolonged computer use required.
  

• Office or pharmacy-based environment.
  
  


• May require occasional evening or weekend hours based on operational needs.
  

Benefits:

• Comprehensive healthcare coverage and 401k with employer match
  
  


• Generous time-off policy
  
  


• Flexibility to work remotely after 90-day onboarding period
  
  


• Ongoing training, development, and certification support