Intake Lead

Who we are

We are a comprehensive mental health and addiction treatment facility offering 24/7 medical detox, addiction recovery, inpatient psychiatric care, PHP and IOP. Serving adults across Missouri with compassionate, evidence-based treatment in a modern, welcoming environment.

• Department Oversight: Assists the director or supervisor in managing the intake/admissions team, workflow procedures, daily census records, and inquiry logs


• Patient Screening & Assessment: Serves as the primary point of contact for incoming inquiries, self-referrals, or partner hospital/agency transfers, screening callers for clinical fit, urgency, and appropriate level of care


• Insurance & Financial Verification: Coordinates benefits verification, pre-authorizations, and financial/billing documentation with insurance providers


• Clinical Handoffs: Gather initial medical, psychiatric, and social history, then coordinates with clinicians or the admissions director to match patients with the right provider or treatment program


• Crisis & Emergency Handling: Manages high-stress or urgent crisis calls following facility protocols and safety guidelines


• Compliance & Documentation: Ensures all Electronic Health Record (EHR) entries, consent forms, and patient data comply with HIPAA and facility standards

• Education: Bachelor's or master’s degree in social work, psychology, counseling, or a related field, or an RN license


• Experience: Prior background in behavioral health intake, admissions, or patient access management