Intake Office Coordinator - Riverside office

🚨 Join Our Team as an Intake Office Coordinator! 🚨

Are you passionate about delivering a top-tier client experience? Do you thrive in a fast-paced environment where organization, communication, and customer service are key? We are looking for a bilingual (English and Spanish) professional who is proactive, detail-oriented, and eager to make a difference. If you have 1-3 years of customer service experience and want to be the welcoming face of our firm, this is your chance!

Position Purpose
The Intake Office Coordinator is responsible for supporting the intake process for both new and existing clients at the firm. This individual values the importance of providing a red-carpet experience for our clients. In this role, the individual assists with coordinating communication between clients and multiple departments, handling client inquiries, and assisting or delegating requests from clients to the appropriate departments. This candidate should have strong customer service and problem-solving skills, and be fluent in both English and Spanish.

• Schedule: Monday to Friday, 9:00 AM – 5:00 PM EST. An 8-hour shift with a 1-hour unpaid lunch break.
• Pay rate: starting from $19/hr

Essential Job Functions & Responsibilities

• Greet and assist clients upon arrival.
• Conduct initial assessments and gather necessary information to assist clients.
• Verify client documentation by collecting ID or other necessary information.
• Take client fingerprints following the intake appointment.
• Submit fingerprints to the FBI.
• Scan/upload fingerprints and authorization forms into the case management system promptly.
• Scan client documents into the case management system as necessary.
• Prepare intake folders to be used by Intake Specialists.
• Prepare and mail Welcome Kits to clients.
• Scan contracts into the case management system following signatures.
• Answer and direct incoming calls to the appropriate department or team member.
• Confirm upcoming appointments for clients and reschedule as needed.
• Ensure the client's welcoming area is clean, organized, and replenished with appropriate snacks.
• Collect client payments and ensure all money handling safety procedures are followed.
• Responsible for ensuring customer satisfaction based on the key performance indicators (KPIs) established by leadership.
• Complete inventory of office supplies, as needed.

Minimum Education and Experience Requirements (Essential Skills, Knowledge & Abilities)

• Must be bilingual in Spanish and English.
• 1-3 years’ experience in customer service preferred.
• High school diploma or equivalent experience.
• Possesses excellent bilingual (English and Spanish) interpersonal and communication skills, both verbal and written.
• Proficient in Microsoft Office Suite.
• Ruthless attention to detail.
• Excellent organizational skills.
• Ability to work independently and proactively.
• Ability to multitask and prioritize work.

Ready to Make a Difference?
If you are motivated to provide exceptional service and want to be an integral part of a dynamic team dedicated to making a positive impact, we want to hear from you! Join us and help create a welcoming experience that truly makes a difference in our clients’ lives. Apply today and take the next step in your career with a company that values your skills, initiative, and commitment!