Intake Officer

HENDRICKS COUNTY JOB DESCRIPTION

Title:  Intake Officer                                                           

FLSA: Non-Exempt

Department:  Work Release/Community Corrections         

Supervisor: Director/Custody Supervisor                             

PURPOSE OF POSITION:

Incumbent is responsible for data entry, maintaining confidentiality of records of residents as well as supervision of residents in a work release environment utilizing prescribed policies and procedures, ensures a secure, safe and humane environment for incarcerated persons.

ESSENTIAL FUNCTIONS:

• Responsible for clerical duties associated with resident intake.


• Maintains resident files.


• Receives, opens, screens and distributes mail.


• Answers telephone, determines nature of business to respond or forward to appropriate person.


• Handles intake processing of resident files as well as release process and disposition of records.


• Data entry to Case Management System.


• Maintain personal composure and tactfully handle difficult situations.


• Field Training Officer for administrative procedures with all new staff.


• Processes resident payments generating receipts


• Filing court documentation


• Verifying court orders as received


• Calculating sentences


• Creating resident timelines

SECONDARY FUNCTIONS:

• Supervises residents.


• Receives and processes all new residents.


• Completes release processes.


• Maintains control log of all activities during duty hours.


• Provides personal supervision/observation of each resident.


• Security checks of facility and grounds.


• Reports any damage of work release property to supervisor.


• Makes requests for supplies needed to maintain facility in a safe, clean and humane manner.


• Completion of all resident records.


• Review of control log daily.


• Understand the incorporation of the Indiana Risk Assessment System (IRAS) with resident treatment.


• Participate in Conduct Adjustment Board hearings as well as level system reviews.


• Trained in Cognitive Behavioral Change techniques.


• Conducts searches and shakedowns.


• Conducts searches of all residents upon entering of facility.


• Supervises all resident movement within the facility.


• Controls all access to facility and maintain records of persons entering and leaving.


• Provides surveillance via direct supervision, video and audio systems.


• Controls and monitors emergency alert system.


• Controls all work release access doors, lighting and water systems.


• Create and maintain clear, definite boundaries with residents.


• Monitors resident telephone and television use.


• Writes resident disciplinary conduct reports.


• Completes all warrant processes.


• Utilize cognitive behavioral change techniques during interactions.


• Perform urinalysis testing for Community Corrections/Drug Court/Probation/Home Detention and Parole as needed.


• Supervision of prescription medication storage and consumption


• Use of Handle with Care when necessary.


• Application of restraints: handcuffs, belly chains, leg/ankle restraints and black box.


• Follow policies and procedures as set by the agency; and,


• Follow dress code uniform standards.


• Essential Employee during pandemic/epidemic


• Provide modified care for residents affected by pandemic/epidemic


• Other duties as assigned.

EDUCATION AND QUALIFICATION REQUIREMENTS:

• High School Graduate or equivalent (Associates Degree Preferred)


• Valid Driver’s License


• At least 21 years old


• US Citizen


• No Felony Convictions


• Must pass urinalysis test


• Must have moderate computer skills


• Must be technologically savvy


• No previous substantiated PREA investigations; civil or criminal


• Must be in alignment of skills assessment expectations

RESPONSIBILITY:

Incumbent must have a clear understanding of the expectations associated with County and Facility Policies and Procedures.  Numerous safeguards and precautions exist to help maintain control of resident’s; however, the probability of injury or death is faced daily.  Controls exist to minimize errors, however, in this position; errors in judgment dealing with residents or in performance of duties could result in a liability to the Work Release Officer, the Agency and the County.  Additionally, the inability to interact effectively with the public, courts or other agencies may have an adverse effect of the efficiency of this position.  Incumbent supervises residents and reports directly to the Director.  Incumbent may be required to work evening/night hours, overtime, holidays and changing shifts/hours. 

WORKING RELATIONSHIPS:

Work relationships are with residents, immediate supervisors, co-workers, staff from other agencies, employers, family members, officers of the courts and the public in general.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

Incumbent will be required to stand and/or walk for extended periods of time in order to provide staff and resident supervision or sit for an extended period of time.  A variety of physical abilities will be required in order to supervise and participate in custody functions.  Keen observation and hearing skills are necessary in order to ensure the safety and security of the facility.  The incumbent will be required to stoop, kneel, crouch and/or crawl.  In addition, the incumbent may be required to climb stairs and/or ladders and walk on uneven ground.  Physical effort may include restraining residents, driving, running and lifting and carrying up to 100lbs.  The incumbent must be able to work up to fourteen (14) hours.  Workplace environmental conditions may include: continuous noise conditions; heat—high temperatures that may result in body discomfort; cold—low temperatures that may result in body discomfort.  Infectious disease exposure may be possible.  Incumbent may be required to use restraint techniques as per agency policy and procedure.

Exposure to persons who may fall under one or all of the following conditions requiring the use of physical force:

• Alcohol


• Narcotics


• Mental illness


• Violence


• Emotionally disturbed

APPLICANT/EMPLOYEE ACKNOWLEDGEMENT:

The job description for the position of Work Release Officer in the Work Release Department describes the duties and responsibilities in this position.  I acknowledge that I have received this job description, and understand that it is not a contract of employment.  I am responsible for reading this job description and complying with all job duties, requirements and responsibilities contained herein, and any subsequent revisions.

Is there anything that would keep you from meeting the job duties and requirements as outlined?

Yes______     No_______

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Applicant/Employee signature                                                    Date

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