Intake Referral Coordinator

Company Overview

Promoting Opportunities – Supporting Choices

At North Bay Regional Center, (NBRC) we believe all people with developmental disabilities should have the same opportunities as are available to all other citizens.  As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure we achieve our goals daily.

Who We Serve
North Bay Regional Center provides advocacy, services, support, and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties. We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve.

North Bay Regional Center is a nonprofit private corporation that contracts with the Department of Developmental Services to coordinate services and support for individuals with developmental disabilities.  At NBRC, we’re promoting opportunities by supporting choices for people with developmental disabilities.

North Bay Regional Center serves over 12,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties. 

DEFINITION:

Under the general supervision of the Intake Department Manager, the Intake Referral Coordinator is the first point of contact between the regional center and prospective clients over the age of 3 years seeking to access center services. The Intake Referral Coordinator gathers information and determines the appropriateness of the referral. The Intake Referral Coordinator provides information about services performed by the regional center as well as referrals to private and public service agencies as appropriate. 

NATURE OF WORK:

The Intake Referral Coordinator performs complex and varied duties which include: receiving referrals to NBRC from parents, professionals and the general public through phone calls, online and faxed referrals and walk-ins for Lanterman services. You will gather initial information and obtain records related to eligibility category of concern. You will provide applicants with an overview of the Regional Center and categories of eligibility and identify expectations during the intake process.

The Intake Referral Coordinator provides resource support and referral information to applicants and their families who may not qualify for intake services; complete required reports, recoding and forms; and collaborate and consult with clinical staff, as needed. You will assist in gathering statistics related to intake and assessment processes; coordinate with your manager in assigning appropriate referrals to assessment staff who follow up and complete the eligibility process. In addition, you will provide assistance with other tasks as needed by the Intake Department and or agency. As your experience and expertise are developed, the successful candidate will function with a reasonable degree of independence.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High school diploma or equivalent plus 3 years of related experience during which time there is a demonstrated ability to assume increasingly responsible duties. 

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• The Regional Center System and the Lanterman Developmental Disabilities Services Act.
• Eligibility criteria, developmental disabilities, case management and assessment functions.
• Office management practices and procedures, including filing and the operation of standard office equipment, including Word, Excel and Microsoft Outlook.

Skill in:

• Interviewing skillfully and interpreting information from a variety of sources and working effectively with people from a variety of social and vocational backgrounds. 
• Verbal and written communication and ability to communicate complex information clearly and concisely in both written and oral forms.
• Time management, including organizing and prioritizing necessary duties, in a fast-paced environment with strict timelines. 
• Attention to detail while responding to multiple tasks, requests and processes. 
• Initiative, self-motivation, sound independent judgment, flexibility and the ability to work independently and as a member of a team. 
• Public Speaking and Training.

Ability to:

• Learn and follow policies and procedures related to eligibility and intake.
• Respectfully and courteously discuss the intake process with families and answer any pertinent questions.
• Receive and effectively track and organize incoming calls regarding intake.
• Work with community agencies.
• Solve and use good judgment on procedural problems related to role.
• Follow oral and written directions; problem solve using critical thinking skills.
• Enter initial data into the database accurately.
• Maintain a professional demeanor and the ability to contribute to a positive work environment.

SPECIAL REQUIREMENTS

Ability to provide personal transportation and minimum legal automobile liability insurance required; the ability to provide personal automobile transportation during working hours and after-hours emergencies or access to another form of reliable transportation which meets these minimum legal requirements.

A note regarding NBRC’s expectations regarding remote, hybrid, and home-based work…

All employment at NBRC requires face-to-face, in-person interactions with NBRC clients, family members, community, and co-workers. Candidates for employment must live within commute distance to their preferred NBRC office, as well as the geographical location of their assigned clients.  While 100% remote work is not available to NBRC employees, a hybrid work arrangement with a blend of in-office and home-based work may be available for new employees after successfully demonstrating achievement of performance expectations following at least 3 months of in-office work.

Benefits

At NBRC, we offer our employees a comprehensive benefits package, including:

• CalPERS Retirement Plan
• CalPERS Medical Insurance Plans, with generous employer contributions
• Dental Insurance, with zero cost for employee only coverage
• Vision Insurance, with $5/month employee cost share for employee only coverage
• Flexible Spending Accounts for Medical and Dependent Care
• 100% Employer Paid Life Insurance
• Generous vacation and sick accrual policies
• Employee Referral Reward Program
• 15 Paid Agency Holidays/year
• CalPERS 457 Supplemental Retirement Plan

Bi-lingual language differential:

• For those speaking, reading and writing other than English – $200 per month
• For those speaking a language other than English – $150 per month
• For those using American Sign language – $200 per month

Salary Range

$48,888 – $53,904 with opportunities for 5% increases annually

North Bay Regional Center is an Equal Opportunity Employer