Intake Representative

 Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service in delivering government-approved lines of Ventilators, Portable and Stationary Oxygen Concentrator and Supplies to Veterans and their Caregivers throughout Texas, Arizona, and Southern California. 

Mid-Cities is looking for a self-motivated, energetic, detail oriented and caring individual who will perform oxygen equipment deliveries, provide equipment services, and ensure patients have a solid understanding of equipment operating instructions. The successful candidate will also ensure that patients are comfortable with the safe and effective use of their medical equipment.

Do you have a military service record that you would like to share? If so, please include Branch of Service, Discharge Date, and Discharge Rank.

Essential Duties and Responsibilities:

• Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers. 
• Processing order entries, up to 100 per day.
• Coordinate with various branches for remote printing.
• Must be flexible between duties and on-the-job tasks.
• Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
• Document patient records accordingly (e.g., missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes.) to maintain file integrity. 
• Assisting other departments with patient prescription and routing corrections.

Shift:

8a -   5p (On site)

Education and Skills:

• Brightree, Apachetta, or other windows based medical software preferred.
• Advanced data entry skills, 10-Key Type 35 WPM 
• MS Excel – intermediate level (resizing columns/rows, basic formulas etc.)
• Advance phone and communication skills
• Multitasking is essential, you must be able to communicate effectively while document processes. 
• Resolve issues with VA or a similar entity as needed.
• Effectively uses time management skills. 

Benefits:

• Hours M-F 8-5 p.m. Weekends may be needed in an emergency. 
• Simple IRA Plan
• Medical, Dental, and Vision 
• Life Insurance and Disability
• Paid Holidays
• Paid Time Off 
• Discretionary Employee Bonus

•  Must be legally able to work in the United States.
• High School Diploma or higher education
• Must be able to understand and speak English fluently. Spanish is a plus.
• Experience in a medical office, DME, or hospital.
• Ability to process written and oral communication from various sources.