Intake Representative - Respiratory Division

Description

Promptcare is seeking a highly motivated and customer-focused individual to join our team as an Intake Representative for our Intake department. As an Intake Representative, you will be responsible for providing exceptional customer service to our clients in the hi-tech respiratory industry. The successful candidate must become proficient in the use of our enterprise system to enable the accurate processing of new patient orders and re-orders for existing patients. If you are a self-starter with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. To learn more about our company and services, please visit us at PromptCare In-home Respiratory and Infusion

Job Type: Non-Exempt, Full-time position, 40 hours per week, Mon-Fri

Location: Hybrid out of Concord, NC 

Requirements

• High school Diploma or equivalent but will consider strong work experience in lieu
• Experience with patient admissions in a similar referral source-based practice setting and customer service in an inbound/outbound customer service center is strongly preferred
• Customer service experience in a Home Medical Equipment company is strongly preferred
• Previous customer service experience in the healthcare services business is also acceptable
• Previous experience working with respiratory and enteral therapy patients, pediatric respiratory and enteral therapy preferred
• Must have strong PC skills, especially the MS Office suite

Job Responsibilities, included but not limited to:

• Onboarding new patients by hospital discharge or company transition
• Processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound calls, faxes, and e-mails, referral platforms or patient contact request.
• Build and maintain professional relationships with core referral sources and the AE ( Account Executives) assigned to the source.
• Receiving and reviewing clinical chart notes with prescriptions along with other documents to ensure medical necessity per insurance medical policy.
• Performing insurance and benefit verification for primary, secondary and tertiary benefits.
• Reviewing insurance benefits, relaying out of pocket responsibility to patients prior to delivery.
• Follow and comply with PromptCare’s Intake Policy.
• Comply with productivity metric/standards.
• Other additional job duties

Physical Demands

The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed. 

Benefits & Perks 

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity 

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of, race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.