Intake Services Specialist- Good Samaritan Day Treatment Program

*** Intake Services Specialist- Good Samaritan Day Treatment Program *** 

The Good Samaritan Day Treatment Program is seeking an Intake Service Specialist to serve as the welcoming first point of contact for patients entering out mental health partial hospitalization program. This non-clinical role is essential to the smooth daily operation of the program, combining front-office administrative skill with genuine compassion for individuals navigating behavioral health services. 

We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience. 

Apply today and grow your career with a team that truly values you. 

Location:

Good Samaritan Day Treatment Program

Work Schedule: 

• Full-Time (32 hours weekly) 

• Monday, Wednesday, Friday, 7:30 - 4:00 

• Tuesday and Thursday 7:30 - 11:30

Incentives & Benefits: 

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. This position is also eligible for up to a $500 sign on bonus.  Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits  

Job Requirements:
High School Diploma or GED Degree with Unit Coordinator, or office specialist training Health Care Insurance Plans (Required)
2 - 3 years experience in Healthcare as support staff (Required) 

Job Overview:
Demonstrates the ability to express ideas clearly, both orally and in writing; maintains an organized and clean work area to facilitate smooth work flow; opens, sorts, and prioritizes mail, giving special attention to priority mail items; ensures that letters, memos, and reports are typed in the correct format, with errors corrected, and within the requested time frame. 
Answers the telephone in a professional manner with appropriate follow-up as needed; maintains a professional demeanor and personal characteristics of courtesy and respect with all external and internal customers; is responsible for accuracy and confidentiality, including the delivery of messages, transferring calls to appropriate departments, discretion in all communication, and security of electronic and written documentation and charts. 
Displays the ability to troubleshoot and problem solve, as well as the flexibility and/or initiative in seeking or accepting new assignments. Demonstrates thorough knowledge of company policy and procedure to promote and market business to new clients via health fairs, etc. Willingly accepts other duties as assigned. 
Maintains a professional demeanor with personal characteristics of courtesy and respect with co-workers, clinicians, counselors, patients, and other professionals while displaying organizational and time management skills that exhibit dependability in areas such as attendance, tardiness, and timely performance of duties. Can work independently as well as in a team. Assists with training and orientation of new Support Staff and cross-training of co-workers. 
Maintains current accurate on-line scheduling system with appointments and changes quickly and accurately entered. Communicates changes with correct distribution to appropriate personnel.

Working Conditions:
Climbing - Occasionally 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Consistently 
Kneeling - Frequently 
Lifting 50+ Lbs. - Rarely 
Lifting <50 Lbs. - Occasionally 
Reaching - Consistently 
Reading - Consistently 
Sitting - Consistently 
Stooping - Frequently 
Talking - Consistently 
Use of Hands - Consistently 
Color Vision - Consistently 
Visual Acuity: Far - Consistently 
Visual Acuity: Near - Consistently 
Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community