Intake Specialist

Organization Overview:  

Colorado Legal Services (CLS) is Colorado’s statewide nonprofit legal aid program, with thirteen offices providing civil legal assistance to low-income Coloradans throughout the state. CLS provides free legal assistance in a broad variety of legal areas, including family law, public benefits, eviction defense, consumer protection, services to survivors of serious crime and human trafficking, and many others.    

CLS has strengthened lives, assisted families, and supported communities–one person at a time for over 100 years. We are committed to providing high-quality, free legal advice and representation to eligible individuals throughout Colorado. We have a long history of successful impact and advocacy. CLS strives to bring about substantive, transformational change in the lives of those we serve.    

We value representation. 

At CLS, we value and respect our staff's wide variety of backgrounds and experiences. We ensure representation of our client communities in our staff, Board of Directors and leadership teams. We also envision a fair, just, trusted, and harm reductionist legal system which emphasizes access to and implementation of true justice for every Coloradan. 

Position Summary:
The Intake Specialist plays a crucial role as the main point of contact for applicants seeking CLS’s services. This role involves receiving and processing phone and in-person applications, providing helpful referrals to other resources, and performing essential office tasks like work processing, filing, and ordering supplies. ***If filled internally, this will be a staff position. If filled externally, this will be a 2-year, grant-funded position.***

Essential Duties: 

• Answering applicant calls and taking applications as needed.


• Completing online applications accurately and efficiently.


• Greeting each walk-in applicant courteously, assessing their legal service needs, and providing program eligibility and referral information when appropriate.


• Referring persons who cannot be served by the office to other resources.


• Participating in training activities as required.


• Handling postage and mailing tasks when necessary.


• Assisting with trust account paperwork and monthly account reconciliation.


• Opening client files and keeping them organized.


• Performing word processing and copying tasks as needed.


• Maintaining the office filing system and ensuring files are properly labeled and stored.


• Ordering office supplies and keeping inventory.


• Establishing and maintaining effective working relationships with co-workers,


• Assistance with other support staff tasks in emergencies.

Required Qualifications:

• A high school diploma or GED equivalent  


• Experience with Microsoft Word or an equivalent


• Knowledge of spreadsheet, email, and database software


• Multitasking ability to move quickly from one task to another


• Strong written and oral communication skills


• Organizational skills


• Customer service skills to make clients feel welcome


• High-level listening skills to gain a thorough understanding of clients’ needs

Preferred Qualifications:

• Bilingual Spanish speaker


• Demonstrated interviewing skills to know which questions to ask to gather more information


• Demonstrated understanding and/or experience empathizing with issues faced by marginalized population. 
  

Compensation and Benefits:  

We offer a generous plan that includes 100% employer paid premiums for employee health, dental, vision, life, and long-term disability insurance, as well as partial employer paid premiums for spouses/dependents, based on a sliding scale. We also offer Dependent Care and Medical Flexible spending accounts, and an Employee Assistance Program (EAP). CLS contributes $200/month to each employee's 403(b) retirement account and matches 100% of employee contributions up to 3% of employee salary; vesting occurs gradually will full vesting after 3 years of employment. Additionally, CLS offers generous paid time-off and 13 paid holidays per year.  

CLS values its employees’ commitment to working hard for the population it serves and recognizes the importance of work/life balance. We promote and foster a culture of belonging and a psychologically safe work environment, striving to be a “Best Place to Work” in Colorado.  

How to Apply:  

Please use the “Apply for This Job” link for this job opening on our careers page by Monday, May 12th, 2025. We will not be reviewing applications sent via e-mail or physical mail. If you have questions about this position or any other positions at Colorado Legal Services, contact Karen Vilner, Director of People and Culture, at [email protected].