Intake Specialist

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways. WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Southbridge, Webster, East Brookfield, and Leicester. We are a team of 125 employees and an annual budget of approximately $30 million. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference. 

What we offer:

WCAC provides on-the-job training and professional development opportunities. As well as an excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan. Generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees. 

Position Summary:

The Home Energy Assistance Program (HEAP) is a free resource available to help eligible households pay a portion of winter heating bills regardless of how they heat their home. WCAC's HEAP program serves households throughout Worcester County. WCAC seeks to hire and train a full time Intake Specialist responsible to gather applicant information to process the completion and accuracy of the HEAP applications.  

Qualifications:

Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WCAC we are dedicated to building a diverse, equitable, and inclusive workplace so if you are excited about this position, but don't meet all of the qualifications, we encourage you to apply anyways. 

• High School Diploma or HiSet equivalent required. 
• Previous experience working in an office setting, 1 year desired.
• Excellent organizational skills and computer skills, including Microsoft Office and the ability to learn software and databases used within the agency. 
• Self-directed, ability to work independently with minimal supervision.
• Ability to work effectively and collaboratively with diverse individuals, families, co-workers, and community partners.
• Customer service oriented; strong interpersonal and communication skills with a positive outlook and empathetic style.
• Ability to speak Spanish or other languages, a plus.

Other Requirements:

• May be asked to work extended hours during the peak of the fuel season.

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental ability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.