Intake Specialist

Are you driven by an opportunity to lead a pivotal function at a growing law firm?

Can you transform the intake process into a client-centric, results-driven powerhouse?

Do you excel in creating seamless workflows and building client relationships that result in firm growth?

Is your leadership style defined by autonomy, initiative, and an ownership mindset?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email [email protected] only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

Founded in Denver, DeChant Law is a prominent criminal defense firm known for its unwavering commitment to safeguarding clients' rights in the face of complex legal challenges. Our practice areas encompass a wide spectrum of criminal defense cases, including DUI charges, violent crimes, and white-collar offenses.

Under the leadership of Reid DeChant, a seasoned attorney with experience as both a public defender and in private practice, the firm has successfully defended countless clients, ensuring justice and compassionate representation. Our approach is rooted in trust, transparent communication, and an unyielding tenacity to achieve the best outcomes for our clients. With a focus on individualized strategies, we stand by our clients throughout every stage of the legal process, fostering a supportive environment that encourages informed decision-making.

The Intake Specialist role at DeChant Law is designed to elevate our client engagement process and support the firm's rapid growth trajectory. As the initial point of contact for potential clients, this position plays a crucial role in shaping the client experience, ensuring that those facing criminal charges receive immediate, compassionate guidance. By owning the intake function, the specialist will directly contribute to the firm's mission of providing effective defense strategies. This role offers the unique opportunity to drive firm expansion by converting leads into clients and enhancing the overall client journey.

What you’ll do:

• Lead Intake Operations: Handle and manage all inbound inquiries, setting the stage for client interactions.


• Client Conversion: Convert leads into signed clients by strategically managing follow-up processes.


• System Ownership: Manage the intake technology stack, including Lawmatics, establishing streamlined workflows.


• Build Processes: Develop and evolve the intake systems to accommodate increasing client volume.


• Performance Metrics: Drive outcomes by achieving key performance indicators such as client sign-ups and case values.


• Google Reviews: Proactively encourage and capture client reviews to enhance firm reputation.


• Decision Making: Execute strategic decisions with autonomy, aligning with firm objectives.

What we’re looking for: 

• Experience Required: Background in intake, sales, or receptionist roles; legal experience preferred.


• Technical Skills: Proficiency with CRM tools like Lawmatics, as well as RingCentral and Google Workspace.


• Decisive Leadership: Strong ability to make decisions and implement changes independently.


• Client-First Mindset: Demonstrated ability to communicate effectively with potential clients.


• Growth Orientation: Comfortable taking ownership and driving improvements based on data.

Why you should work here: 

• High Impact: Your work directly contributes to firm growth and client outcomes.


• Career Growth: Opportunity to evolve into an Intake Manager role, leading the expansion of the intake team.


• Leadership Engagement: Work closely with firm leaders, influencing strategic direction.


• Autonomous Environment: Firm culture encourages taking initiative without micromanagement.

Additional perks:

• Incentive Plan: A generous incentive plan planned for future rollout, tied to conversion-based performance, including number of clients signed, total case value secured, and Google reviews generated.

Join DeChant Law and be at the forefront of transforming the client journey in a dynamic, growth-oriented environment. If you are a passionate intake professional eager to make a significant impact, we invite you to apply and become an integral part of our dedicated team.