Intake Specialist - Bilingual

 Looking to become a team member at a top tier award winning personal injury law firm? 

What is the role:

• Initial point of contact for clients by phone, text, and email
• Establish immediate rapport and assess potential cases, determining whether to move forward
• Promptly update case details in our systems (e.g., Filevine and Lead Docket) to ensure accurate, timely record-keeping
• Gather and review documents, photos, and other pertinent case information to support the legal team’s review
• Send and manage contingent fee agreements and client releases using our electronic platforms
• Issue decline letters within one day for non-viable cases

· Office – onsite role

· Shift Hours are Monday thru Friday 9am – 6pm

Compensation and Benefits package:

• $49-58k plus bonus
• Comprehensive benefit package
• Medical, dental, and vision
• Paid Time Off (PTO)
• 401k with match
• Pet-friendly campus

What do I need to bring to the table:

• Minimum of 2 years as an Intake Specialist or in a related role at a personal injury law firm preferred
• Conveys confidence and empathy with potential clients
• Exceptional communication skills, both verbal and written, with the ability to handle sensitive information discreetly 
• Strong organizational skills with keen attention to detail and the ability to multitask in a fast-paced environment 
• Comfortable working independently and as part of a supportive team
• Experience with Microsoft Office; familiarity with Lead Docket and Filevine is a plus
• Bilingual fluency in Spanish and English required

You will be a fit if  you exemplify our Core Values:  

· Committed – fearless, driven, accountable, resilient  

· Mindful – measured, prudent, critical thinking, results oriented problem solvers  

· Agile – continually improve, love to learn, flexible, creative  

· Collaborative – kind, authentic, fun, compassionate, team player who loves to win