Intake Specialist (Bilingual) - South Bend

Indiana Health Centers, Inc. (IHC) is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.

IHC South Bend is now recruiting for a bilingual Intake Specialist with Spanish fluency to join our talented and dedicated team. The Intake Specialist plays a vital role in IHC's mission and goals by ensuring that all client income documentation, front-office paperwork, charts, and billing are handled efficiently. They also work closely with other front office staff to provide excellent customer service to clients over the phone and in the lobby.

Meet our South Bend (Western Ave) Team: https://indianahealthonline.org/locations/south-bend/

Clinic Hours of Operation:

Monday - 8:00 a.m. - 5:00 p.m.

Tuesday - 8:00 a.m. - 6:00 p.m.

Wednesday - 8:00 a.m. - 6:00 p.m.

Thursday - 8:00 a.m. - 6:00 p.m.

Friday - 8:00 a.m. - 4:00 p.m.

Saturday (1st and 3rd) - 8:00 a.m. - 12:00 p.m.

IHC's robust benefits and compensation package includes:

• $1000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• SupportLinc Employee Assistance Program with 24/7 access to therapy consultation services

Intake Specialist role responsibilities include:

• Greets clients and visitors to clinic and assists with check in process.
• Makes appointments and educates clients regarding documents they will need to provide at the time of service.
• Answers phones and accurately direct calls.
• Accurately enters, maintains, and retrieves data on IHC's computer system.
• Uses and maintains electronic medical record, accurately assembles income documents, and ensures client information is up to date and complete.
• Assists in timely completion of daily Batches, including migrant worker Batches, ensuring all information is complete and accurate on the superbill and that all supporting documents are attached.
• Assists in running daily Variance Report.
• Determines eligibility and signs up eligible clients for Medicaid or Medicare part D, refers eligible clients to WIC programs.

Required skills:

• Ability to interact with a diverse population with a wide range of educational levels including children.
• Demonstrate positive customer service skills in person and over the phone.
• Proficiency in patient scheduling, including procedures for walk-ins, overbooking, and rescheduling.
• Proficient knowledge of Medicaid and Medicare requirements.
• Take initiative; prioritize, organize tasks and time; follow up.
• High detail orientation and accuracy.
• Knowledge of standard office practices and procedures.
• Ability to juggle multiple requests and meet multiple deadlines.
• Active participation on a high performing work team; ability to maintain a team approach to problem solving.

• Completion of a standard high school diploma or equivalent
• One (1) year of prior experience in an office or health-related position

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.