Intake Specialist/ Front Desk

We're seeking professional and friendly Front Office Receptionists, better known as GGL Ambassadors- to join our team! Ideal candidates will be the first point of contact for visitors, clients, and fellow team members, managing the front desk providing exceptional customer service. You'll ensure a positive experience and smooth operations of office operations for everyone who walks in the door!

What You’ll Do

• Greet visitors and direct them to the appropriate person or destination.


• Answer, screen, and forward incoming phone calls, providing general information as needed. 


• Maintain a clean and welcoming reception area, providing excellent customer service with professionalism and courtesy.
  


• Review emails for new client leads and create intake in our case management system (Smart Advocate).


• Handle new client intakes both via phone calls and in person. Create intake in our CMS and assign accordingly.


• Assist with mail distribution for incoming and outgoing packages, as needed. 


• Ensure the smooth running of daily office functions.

What You Bring

• Bilingual fluency in Spanish & English (required).


• 1+ year of experience in a receptionist or customer service role, preferred.


• Stellar communication skills and active listening ability.


• Organizational superpowers and laser-sharp attention to detail.


• Tech-savvy—proficient with office software (Microsoft Office Suite, Google Workspace, etc.).


• Professional presence and a people-first mindset.


• Ability to adapt quickly and juggle multiple priorities with grace.