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Intake Specialist/ Front Desk

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Job Description - Intake Specialist/ Front Desk

We're seeking professional and friendly Front Office Receptionists, better known as GGL Ambassadors- to join our team! Ideal candidates will be the first point of contact for visitors, clients, and fellow team members, managing the front desk providing exceptional customer service. You'll ensure a positive experience and smooth operations of office operations for everyone who walks in the door!

What You’ll Do



  • Greet visitors and direct them to the appropriate person or destination.

  • Answer, screen, and forward incoming phone calls, providing general information as needed. 

  • Maintain a clean and welcoming reception area, providing excellent customer service with professionalism and courtesy.

  • Review emails for new client leads and create intake in our case management system (Smart Advocate).

  • Handle new client intakes both via phone calls and in person. Create intake in our CMS and assign accordingly.

  • Assist with mail distribution for incoming and outgoing packages, as needed. 

  • Ensure the smooth running of daily office functions.


What You Bring



  • Bilingual fluency in Spanish & English (required).

  • 1+ year of experience in a receptionist or customer service role, preferred.

  • Stellar communication skills and active listening ability.

  • Organizational superpowers and laser-sharp attention to detail.

  • Tech-savvy—proficient with office software (Microsoft Office Suite, Google Workspace, etc.).

  • Professional presence and a people-first mindset.

  • Ability to adapt quickly and juggle multiple priorities with grace.

Original job Intake Specialist/ Front Desk posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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