Intake Specialist (two-year term) - Colorado Springs

Organization Overview:
 

Colorado Legal Services (CLS) is Colorado’s statewide nonprofit legal aid program, with thirteen offices providing civil legal assistance to low-income Coloradans throughout the state. CLS provides free legal assistance in a broad variety of legal areas, including family law, public benefits, eviction defense, consumer protection, services to survivors of serious crime and human trafficking, and many others.    

CLS has strengthened lives, assisted families, and supported communities–one person at a time for over 100 years. We are committed to providing high-quality, free legal advice and representation to eligible individuals throughout Colorado. We have a long history of successful impact and advocacy. CLS strives to bring about substantive, transformational change in the lives of those we serve.    

At CLS, we value representation and we respect our staff's wide variety of backgrounds and experiences. We ensure representation of our client communities in our staff, Board of Directors and leadership teams. We also envision a fair, just, trusted, and harm reductionist legal system which emphasizes access to and implementation of true justice for every Coloradan. 

Position Summary:

Our new Intake Specialist will greet guests and clients in the Colorado Springs Office, answer phone calls, complete intake screening for new applicants, and provide office and administrative support as assigned by the Intake Supervisor and Managing Attorney.

This position is in-person and full time (37.5 hours/week). Because of the nature of the job, hybrid work is not possible for this position. Please note that this position is a two-year term, grant-funded position with the (possibility but no guarantee) of renewal at the end of the two-year term. 

Essential Duties:

• Greet all applicants/clients/visitors to the office with patience and compassion, as many are in distress due to their urgent legal issues or have experienced trauma related to their case;


• Use Spanish language skills to assist clients.


• Be sensitive to the needs of low-income, marginalized, and vulnerable individuals;


• Provide meaningful referrals to other resources for persons who cannot be served by CLS;


• Manage incoming calls to the Colorado Springs Office. Take appropriate messages and respond to all e-mails and phone messages in a timely manner;


• Screen applicants for program eligibility, including financial, and citizenship/non-citizen eligibility, and conduct conflict-of-interest checks;


• Become knowledgeable about the legal issues accepted by CLS and use that information to gather information related to callers’ legal problems. Make initial determination as to suitability of applicant for CLS services or other legal or community referrals;


• Prepare various internal and legal forms, as needed;


• Create new electronic client files or file documents in established client files. Scan documents to electronic files and maintain electronic records of all actions taken on client files;


• Attend unit/office meetings, training sessions and other informational meetings as required to maintain current working knowledge of the program’s policies and procedures as well as the computer system hardware and software requirements and capabilities; and
  


• Assist other intake staff, paralegals, attorneys, and other staff as needed.

Required Qualifications:

• Spanish fluency or proficiency.


• A high school diploma, GED, or equivalent.


• Familiarity and basic competency with Microsoft Office, other software programs, and office equipment including copiers/scanners and phones, strong written and oral communications skills, including spelling and proofreading skills, and basic knowledge of or ability to learn legal terminology.


• Strong interpersonal skills, including excellent customer service skills and professionalism in order to interact with a wide variety of people.


• Organizational skills to thrive in a fast-paced work environment and juggle many competing demands. Must work effectively under pressure to meet tight deadlines.

Preferred Qualifications:

• Notary public certification.


• Experience working with attorneys in a supportive capacity.

Compensation and Benefits:
 

We offer a generous plan that includes 100% employer paid premiums for employee health, dental, vision, life, and long-term disability insurance, as well as partial employer paid premiums for spouses/dependents, based on a sliding scale. We also offer Dependent Care and Medical Flexible spending accounts, and an Employee Assistance Program (EAP). CLS contributes $200/month to each employee's 403(b) retirement account and matches 100% of employee contributions up to 3% of employee salary; vesting occurs gradually will full vesting after 3 years of employment. Additionally, CLS offers generous paid time-off and 13 paid holidays per year.  

CLS values its employees’ commitment to working hard for the population it serves and recognizes the importance of work/life balance. We promote and foster a culture of belonging and a psychologically safe work environment, striving to be a “Best Place to Work” in Colorado.  

How to Apply:  

Please use the “Apply for This Job” link for this job opening on our
careers page by June 16, 2025. We will not be reviewing applications sent via e-mail or physical mail. If you have questions about this position or any other positions at Colorado Legal Services, contact Karen Vilner, Director of People and Culture, at [email protected].