Intake Supervisor

Company Overview

At North Bay Regional Center, (NBRC) we believe that all people with developmental disabilities should have the same opportunities as are available to all other citizens.  As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure that we achieve our goals daily.

Who We Serve
North Bay Regional Center provides advocacy, services, support, and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties. We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve.

North Bay Regional Center is a nonprofit private corporation that contracts with the Department of Developmental Services to coordinate services and support for individuals with developmental disabilities.  At NBRC, we’re promoting opportunities by supporting choices for people with developmental disabilities.

North Bay Regional Center serves over 12,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties. Guided by our NBRC Mission and Values to assist people with developmental disabilities to obtain the services and support needed to live as others do in the community, NBRC has established Strategic Goals to guide our efforts in focused areas: employment, independence, community access and family supports.

Note: Bilingual Spanish/English skills are preferred.

DEFINITION:

Supervises the Intake functions at NBRC for Solano, Napa, and Sonoma counties.  

NATURE OF WORK:

Under the general direction of the Intake Department Manager, the Intake Supervisor is responsible for overseeing the Intake referral process and assisting with eligibility determinations by organizing and coordinating the Intake responsibilities performed by the Assessment Counselors and Intake support staff. 

EXAMPLES OF WORK:

Oversees the Intake referral process and eligibility determination process for NBRC. Performs formal and informal performance evaluations of Intake Unit in collaboration with the Intake Department Manager; provides supervision to Assessment Counselors and Intake support staff; reviews applicants to determine appropriateness of referrals; assigns new intakes to Assessment Counselors; monitors Intake Unit activities and assists, supports and trains as required to ensure the integrity of the Intake process; conducts periodic and continual review of cases and documentation with Intake Unit members; tracks Intake data; conducts meetings, including weekly eligibility meetings; participates in community education events and staff training as needed, provides reports and presentations to DDS, community partners, and in public presentations; participates in selection and hiring of Intake Unit and other NBRC staff.

MINIMUM EDUCATION AND EXPERIENCE:

Completion of a Master’s Degree in a field which offers content related to developmental disabilities, such as social work, psychology or nursing; three years of paid experience after the degree, at least one of which is in the field of developmental services and two years of supervisory experience in a specialty field.

OR

Bachelor’s degree and at least two years’ experience in another relevant professional position at North Bay Regional Center.

Minimum qualifications may be waived depending on the agency’s need for specialized skills (such as language abilities).

KNOWLEDGE AND ABILITIES:

Knowledge of applicable laws and regulations related to eligibility; ability to interpret and apply a variety of legal requirements and policy standards; ability to plan, schedule and supervise the work of others, and to evaluate performance; ability to formulate the establishment of objectives designed to effectively achieve stated goals; ability to prepare or supervise the preparation of statistical and narrative reports; ability to establish and maintain effective working relationships with staff, clients, community representatives, and others; knowledge of the interdisciplinary process. Possession of narrative writing skills.

SPECIAL REQUIREMENTS:

· Fluency in a language in addition to English is desirable and may be required.

· Ability to provide personal automobile transportation, or access to another form of reliable transportation, during and after working hours. 

· Must be able to regularly travel to all NBRC offices within catchment area to provide support and oversight to assigned staff members.

· Provide minimum automobile liability insurance as required by California Law.

· Flexibility in work hours is required to meet the needs of the regional center constituency. 

· This position will be primarily based in the office, however, hybrid work may also be available.

ESSENTIAL FUNCTIONS:

• Review incoming Lanterman applicants to determine if they are appropriate referrals to be reviewed for eligibility to receive NBRC services.
• Assign cases to Assessment Counselors. 
• Evaluating methods and procedures to identify new efficiencies in the applicant Intake process.
• Participate in Intake Eligibility Team to determine Lanterman service eligibility. 
• Provide oversight and tracking to ensure NBRC is meeting eligibility timelines. 
• Maintain a high level of personal and professional conduct.
• Use initiative and sound, independent judgement within established guidelines.
• Train, supervise, evaluate, and motivate personnel by cultivating a sound organizational climate.
• Make decisions with a minimum of direction. 
• Analyze and find effective solutions to problems. 
• Communicate effectively in person, on the telephone and in writing.
• Organize, prioritize, and coordinate work activities.
• Read, interpret, and follow complex policies, procedures, laws, and regulations.
• Interact tactfully and effectively with those contacted in the course of the work.
• Perform work under stressful conditions, as required.
• Maintain current workload with complete and accurate documentation. 
• Attend meetings in and out of the office with punctuality.
• Conduct meetings, interviews and evaluations and interpret and document the information. 
• Represent the agency's philosophy, policies, and standards in a professional manner in the community and with staff.
• Understand and utilize sound case management and counseling principles.
• Other duties, as assigned. 

Benefits

At NBRC, we offer our employees a comprehensive benefits package, including:

• CalPERS Retirement Plan
• CalPERS Medical Insurance Plans, with generous employer contributions
• Dental Insurance, with zero cost for employee only coverage
• Vision Insurance, with $5/month employee cost share for employee only coverage
• Flexible Spending Accounts for Medical and Dependent Care
• 100% Employer Paid Life Insurance
• Generous vacation and sick accrual policies
• Employee Referral Reward Program
• 15 Paid Agency Holidays/year
• CalPERS 457 Supplemental Retirement Plan

Bi-lingual language differential:

• For those speaking, reading and writing other than English – $200 per month
• For those speaking a language other than English – $150 per month
• For those using American Sign language – $200 per month

Salary Range

$88,428 – $97,536 with opportunities for 5% increases annually

North Bay Regional Center is an Equal Opportunity Employer