Intake Worker

Description

SUMMARY

The Intake Worker interviews individuals and families requiring assistance of a social service agency. The Intake Worker reviews and audits existing cases for recertification.

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Interview participants to determine eligibility to receive cash assistance and supportive services from the CTTP program.
• Find review dates in TAS system to prepare an annual calendar/schedule of when recertification needs to be completed.
• Review/audit active cases and determine which documents need to be submitted/renewed during the recertification process.
• Scan required documents into the TAS system.
• Case note all action that is being done to each case.
• Place approved case properly into an active case file.
• Compile records and prepare reports.
• Provide home visits when necessary.
• Transport participants when necessary.
• Make child abuse reports when necessary.
• Perform janitorial duties to keep the office clean and safe.
• Set up confidential filing system.
• Perform other duties as needed.

Requirements

KNOWLEDGE & SKILL REQUIREMENTS

• High School Diploma Equivalency and six months related experience and/or training certificate from college or technical school or equivalent combination of education and experience.
• Current California driver’s license.
• Knowledge of database software, word processing software and contact management systems.
• Ability to identify and resolve problems in a friendly manner and develop alternative solutions.
• Ability to work well in group problem solving situations and use reason when dealing with emotional topics.
• Ability to respond promptly to participant needs and requests for service and assistance.
• Ability to meet deadlines and commitments.
• Ability to maintain confidentiality at all times.
• Ability to exhibit sound and accurate judgment.
• Ability to react well under pressure.
• Ability to prioritize and plan work activities, using time efficiently, and demonstrating accuracy and thoroughness.
• Ability to approach others in a tactful manner.
• Ability to follow instructions, respond to management direction, take responsibility for own actions, and complete tasks on time or notify appropriate person with an alternate plan.

WORKING CONDITIONS

• Requires working indoors in environmentally controlled conditions.
• Requires sitting 6-8 hours per day.
• Requires occasional driving to participants’ homes for site visits.
• Requires contact with others (face-to-face, by telephone, via e-mail, or through correspondence).
• Requires making decisions that affect other people, their financial resources, and/or the image and reputation of the organization.
• Requires attention to detail and intense concentration.
• Requires work with others in a group or team.
• Requires meeting strict deadlines.

OTHER

• Experience working with Tribal People helpful.
• Work hours may vary.
• CTTP conducts a pre-employment criminal background check and drug test, and random or for-cause drug testing thereafter.
• CTTP complies with the Indian Preference Act.