Intake/Navigation Specialist

About Helping Hands Reentry Outreach Centers

Helping Hands provides HOPE and CARE through personal, trauma-informed programs to individuals experiencing homelessness.

Our programs are Trauma-Informed, Data-Driven, and Person-Centered. 

We take the time to learn each individual's story and help connect them to the appropriate local resources and services to meet their unique needs. We do not duplicate available services; instead, we build strong collaborative partnerships with local programs and foster connections between participants and our community partners.  

Overall Purpose of this Role:

The Intake/Navigation Specialist works with individuals and families entering Helping Hands' Reentry Program, or, connect them with community resources. If you have great people skills, excellent business acumen, are self-driven, and have an outstanding work ethic, we would love to hear from you! Full time, $22.71 per hour. 

Key Accountabilities:

Intake: Schedule and conduct intake interviews and introduction to the reentry program. Maintain community count and participant progress. Create, update and maintain client information in relevant databases. Conduct surveys and administrative orientations Utilize and maintain population spreadsheets and rosters. Scan in daily paperwork in a timely manner.

Navigation: Assist individuals and families access support services. Provide information and referrals to appropriate community services. Network with other emergency and crisis programs as well as community-based organizations. Serve as a resource to Helping Hands about community resources and public benefits programs.

Physical/Mental Requirements

The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.

• Hearing and vision adequate for interaction with participants, interaction with staff, and interaction with the general public.
• Work is primarily performed indoors, within an office setting, occasionally accompanied by moderate noise levels and exposure to scents.
• Frequently required to sit/stand at a computer or in a stationary position.
• Frequently operates a computer and other office productivity equipment, such as copy machine, printer, and phone.
• Frequently required to move about within the facility for meetings, office equipment, and daily operations.

Required Qualifications

• Prior experience working with at-risk families and individuals in the community including assessing strengths and needs, providing information and referrals to community resources, and completing and following up to ensure successful outcomes. 
• Knowledge of public benefit programs, emergency or crisis assistance, and community resources.
• Experience, competence, and sensitivity working with diverse cultural/economic populations. 
• Ability to manage processes and analyze Information. 
• Excellent organizational skills with high attention to detail. 
• Problem-solving and decision-making skills. 
• Proficient in Microsoft Office including Word, Excel, and Outlook, as well as mobile apps.

Preferred Qualifications

• Direct or Lived Experience with homelessness, addiction, and/or low-income populations.
• Understanding of the issues surrounding homelessness, chemical dependency, domestic violence, and sexual assault

Helping Hands is proud to be an Equal Opportunity Employer.