o Carry out day-to-day EPIC operations, provide triaging and incident resolution. Will interface with Epic & Rackspace technical support services. o Manage Member Eligibility Loads into Epic. Maintenance of Claims and Provider data loads. o Analyze and resolve provider onboarding issues o Work on EPIC interfaces and data exchange issues which includes both API and SFTP data exchange o Maintain and load de-identified test membership data into HEPPI in accordance with Humana enterprise standards. Minimum 5 years of EPIC operations support experience Epic Bridges Epic Chronicles Epic Workbench Reporting Excellent Communication Skills - working with both business partners and provider community
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