Integration Specialist

Description

• Act as primary point-of-contact and lead financial institution customers through data integration projects of various size and scope.  
• You are an “A” player who thrives on creative problem-solving and building meaningful client relationships 
• Balance and organize priorities and responsibilities tied to concurrent projects as well as supporting existing clients 
• Collaborate with customers and colleagues to understand business needs and translate into preferences for data processing configuration 
• Establish expertise in proprietary integration technology and processes. Develop industry and front-end product knowledge 
• Coordinate and conduct user testing sessions as well as training sessions on self-service technology 
• Own file/document transfer processes from installation through support 
• Troubleshoot existing client configuration and contribute to general customer support  
• Work hand-in-hand with integration product team to test and maintain existing tools as well as identify new functionalities 
• Coordinate the API implementation with other related teams 
• Create documentation and project plans from scratch for new initiatives  
• Occasional travel required for team events to support engagement, relationship-building, and key decision-making 

• Exceptional research, analytical, and creative problem-solving skills 
• Experience with banking software, such as the Core, Cold Storage, and Document Preparation, is strongly encouraged  
• Demonstrated superior project management and customer service skills 
• Strong written and verbal communication skills 
• Experience with Microsoft Excel, SQL, APIs, and database systems 
• Ability to work both independently and collaboratively 
• Bachelor’s Degree or equivalent years of experience 

• Market competitive total rewards package 
• To be part of the Heart & SOUL of a winning company with an inspiring mission 
• The opportunity to Make Big Things Happen 
• Competitive salary along with full health benefits with an HSA option 
• Flexible PTO and bank holidays 
• 401(k) plan and company match