Integration Specialist- DMB

Aspire Software is looking for an Integration Specialist - to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

About the Role

We are seeking a Platform Support & Integrations Engineer to join our Professional Services and Support organization. This role focuses on solving complex technical issues, supporting enterprise integrations, and ensuring the reliable operation of our commerce and integration platforms.

This engineer operates as a Tier 3 technical escalation point, partnering with Support, Professional Services, Engineering, and customer IT teams to diagnose production issues, implement integrations, and guide advanced platform configuration.

The ideal candidate combines strong troubleshooting ability, systems thinking, and integration expertise while embracing modern AI-assisted tools and automation to improve operational efficiency.

Key Responsibilities – Advanced Technical Support (Tier 3)

• Serve as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2.

• Investigate and resolve issues involving:
  Order transmission failures
  Checkout and order workflow issues
  Vendor-specific processing errors
  Authentication and SSO failures
  Integration connectivity problems
  Data synchronization discrepancies

• Perform root cause analysis across application, integration, and infrastructure layers.
• Analyze logs, API traffic, system telemetry, and integration payloads to diagnose issues.
• Document solutions and troubleshooting procedures to improve internal knowledge and reduce repeat incidents.
• Mentor Tier 1 and Tier 2 support staff on advanced troubleshooting techniques.

Integration Design & Troubleshooting

• Design, implement, and support integrations between our platform and external enterprise systems.
• Support integrations involving:
  ERP systems (Dynamics 365, Oracle, Ariba, Coupa)
  Punchout commerce integrations
  cXML order transmission workflows
  Vendor APIs and external service endpoints
  Product, inventory, and order data feeds
• Debug and validate XML and JSON payloads across systems.
• Coordinate with customer IT teams and third‑party vendors to ensure successful integration implementations.

Data Synchronization & Reporting

• Support cross-system data flows including product catalogs, inventory updates, order transmissions, user provisioning, and reporting datasets.
• Investigate and resolve data discrepancies such as missing orders, incorrect inventory, or delayed synchronization.
• Use SQL or similar tools to validate and reconcile records across systems.
• Support scheduled jobs, batch processes, and ETL-style workflows.

Identity & Authentication

• Configure and troubleshoot enterprise authentication systems including SAML-based Single Sign-On (SSO) and identity provider integrations (Azure AD, Okta, ADFS).
• Support configuration of identity claims and attribute mapping, role and group mappings, metadata exchange, and certificate management.
• Assist with authentication-related escalations and access control troubleshooting.

APIs, Automation & Technical Tooling

• Use APIs and developer tools to diagnose integration and platform issues.
• Work with tools such as Postman, curl, and browser developer tools.
• Debug REST and SOAP APIs and analyze structured data including XML and JSON.
• Develop scripts or automation to support diagnostics, integration testing, and operational tasks.

AI-Assisted Operations & Automation

• Leverage AI tools and automation to accelerate troubleshooting and improve operational efficiency.
• Use AI to assist with:
  - Log analysis and pattern detection
  - Incident investigation
  - Generating diagnostic scripts
  - Identifying recurring system issues
• Identify opportunities where AI and automation can reduce manual troubleshooting and improve system observability.

Client Collaboration & Communication

• Work directly with customer technical teams during escalations and integration projects.
• Translate technical findings into clear explanations for non-technical stakeholders.
• Collaborate cross-functionally with Support, Professional Services, Engineering, and Customer IT teams.
• Create documentation, runbooks, and troubleshooting guides to improve internal knowledge sharing.

• 2–5+ years of experience in enterprise application support, systems integration, or technical consulting
• Strong troubleshooting and root cause analysis skills
• Experience supporting multi-system integrations
• Familiarity with Linux operating systems (navigation, file handling, basic troubleshooting)
• Experience with Python and/or Bash scripting for automation or diagnostics
• Experience debugging API integrations and XML/JSON payloads
• Familiarity with SQL and data validation techniques
• Experience using API testing tools such as Postman or curl
• Strong communication skills working with technical and non-technical stakeholders

Preferred Experience

• Experience with Java or JVM-based technologies
• Punchout and cXML integrations
• ERP integrations (Dynamics 365, Oracle, Ariba, Coupa)
• Commerce platform administration and order lifecycle systems
• Integration platforms or middleware
• Linux environments and scripting
• Log monitoring and observability tools

AI & Automation Mindset

• Candidates should be comfortable using AI tools as part of their daily workflow to analyze problems, generate solutions, and improve operational efficiency.
• Preferred experience includes automation of operational workflows, AI-assisted troubleshooting, and exploring opportunities for AI-driven monitoring and diagnostics.

Core Traits

• Analytical and systems-thinking mindset
• Ownership of complex cross-system problems
• Strong troubleshooting discipline
• Clear technical communication
• Curiosity and continuous learning
• Ability to mentor and guide other support engineers