Integration Support Specialist

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our Account Services team in Raleigh, NC. At IXL we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. #LI-RD1

In this role, you will use your communication and technical skills to support customers with implementation and troubleshooting of integrations between IXL and other education systems. You will work closely with IXL account managers and educational sales consultants to provide excellent customer service throughout the customer lifecycle. The ideal candidate will have a passion for K-12 education, account management, client satisfaction, and technology. This person must be well-organized, flexible, and extremely personable.

This is a full time position in our Raleigh, NC office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.

WHAT YOU’LL BE DOING

• Provide ongoing support to customers via phone and email to ensure their success with IXL


• Implement and troubleshoot customer system integrations with the IXL platform


• Work directly with district-level administrators and technology directors to ensure that schools have the contacts, tools, and information they need to successfully adopt IXL


• Collaborate with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services


• Provide a positive customer experience through every interaction


• Collaborate with the Account Management team in analyzing data to ensure customer engagement and license utilization

WHAT WE’RE LOOKING FOR 

• BA/BS degree in a technical discipline


• 3-5 years in a technical support role


• Experience configuring and troubleshooting API-based integrations between software systems


• Quick learner who demonstrates initiative


• Strong written and verbal communication skills


• Ability to prioritize tasks and work efficiently


• Detail oriented with excellent analytical, diagnostic, organizational, and troubleshooting skills


• Energetic and positive person who works well both independently and in a collaborative group setting


• Experience in the following areas is a plus:
  
  
  
  
  • K-12 education technologies (Student Information Systems and Learning Management Systems)
  
  
  • Web services including API, SFTP, SSO, and database queries
  
  
  • Salesforce
  
  
  • Microsoft Excel