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Bumble Inc. is looking for an Operations Manager to join our Trust Operations team. We are seeking a highly motivated, hands-on candidate who thrives in a cross-functional environment and is excited to support the evolution of our Trust Operations team.
In this position, you will be overseeing the day-to-day operations of the company's effort to maintain a safe and trustworthy online environment across all our Bumble Inc. platforms. This role will support moderation operations globally.
Trust and safety are embedded in Bumble Inc.’s mission of creating a world where all relationships are healthy and equitable. Our wider Trust organization includes the centralized and dedicated teams focused on:
-Creating products and systems that proactively detect and prevent harm and promote healthy, kind relationships
-Developing policies that govern and adjudicate responsible, safe, inclusive, and respectful behaviour and content across all Bumble Inc. platforms
-Supporting members who experience safety incidents in a trauma-informed, empathetic manner
This role will be based in Austin, US, reporting to the Senior Content & Behavior Integrity Manager.
Please note that this position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content.
KEY ACCOUNTABILITIES
- Execute continuous improvement initiatives to enable operations teams to deliver quality moderation at scale
- Collaborate with cross-functional stakeholders to deploy initiatives and programs aimed at enhancing operational efficiency and improving moderation tooling
- Manage and provide hands-on coaching to a team of moderators who review reported content and actors and enforce Bumble Inc’s Community Guidelines
- Manage relationships with BPO partners, ensuring alignment on quality, performance, and operational goals while contributing to process efficiencies and improvements in outsourced moderation and enforcement workflows.
- Analyze data to identify trends in policy violations and operational workflows, conduct root cause analyses, and make recommendations for improvements to enforcement processes and policies
- Track and report on performance metrics, conduct quality assurance checks, analyze and assist with the development of productivity reports for operations teams
- Identifies and drives improvements to overall quality performance, mitigate operational risk, and proactively identifying trends and operational improvements in collaboration with Learning & Development and Quality Assurance teams
- Support the development and optimization of Trust & Safety systems and tooling by providing insights on enforcement needs and operational efficiency
- Develop broad, team-wide expertise across a wide range of harm and abuse areas
- Partner with stakeholders to support the effectiveness of detection and review systems, ensuring moderation tooling is effective, scalable, and continuously improving to meet evolving safety challenges
- Lead focused projects and contribute to broader Trust Operations initiatives, ensuring successful execution of assigned key results
EXPERIENCE WE ARE LOOKING FOR
- 3-4 years of demonstrated experience in content moderation operations for a consumer-facing online service
- Experience working with quantitative and qualitative data, including research findings, to support recommendations and inform decision making
- Demonstrated ability to lead and implement projects at scale; project management experience with a focus on operations is preferred
- Experience collaborating with cross-functional teams, including policy, product, engineering, and vendors
- Strong oral and written communication and stakeholder management skills
- Proficient in Spanish, French or second language is preferred
ABOUT YOU
- Are passionate about Bumble’s mission and values
- Are an engaging and clear communicator that knows how to leverage data to drive operational changes
- Have strong collaboration skills and are able to work closely on process and policy with stakeholders across large, cross-functional teams, including Trust & Safety and Customer Support
- Have a high tolerance for ambiguity and are able to drive team alignment on operations strategy
- Able to view and moderate potentially problematic or sexual content and enforce rules without personal biases
- Able to understand, evaluate, and differentiate a range of technical solutions to content moderation challenges
- Are a hands-on manager who sets a high bar for performance, providing clear expectations, direct feedback, and proactive coaching to drive accountability and excellence
- Have fluency in product development and can effectively communicate Safety needs into tooling and system design
- Have a strong grasp of policy development and experience effectively operationalizing policy changes
$89,000 - $93,000 a year
For base compensation, we set standard ranges for all roles based on function, level, and geographic location. This position is also typically eligible to participate in our short- and long-term incentive programs. Benefits include Medical, Dental, Vision, 401(k) match, Unlimited Paid Time Off Policy.
Inclusion at Bumble Inc.
Bumble Inc. is an equal opportunity employer, and we strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.
In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
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