Intensive Case Manager

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Job Posting: Intensive Case Manager

Location: Ithaca NY
Employment Type: Full-time, M-F

Salary: $23.00, depending on education and experience

General Description

The Catholic Charities Intensive Case Manager (ICM) provides comprehensive counseling and case management services to individuals transitioning out of homelessness within the Tompkins transitional housing program, with a specific emphasis on supporting those affected by substance use disorders and/or co-occurring mental health diagnosis. This role adopts a trauma-informed, client-centered approach to conduct needs assessments, create tailored care plans, and facilitate access to community resources.

Essential Duties and Responsibilities

• Provides intensive, person-centered case management to program participants, emphasizing housing stability, community integration, and holistic support.
• Refers clients to appropriate and relevant services internally and externally. 
• Conducts needs assessments, develop individualized care plans, and facilitate access to community resources in collaboration with participants to address their unique needs and goals.

Assessment and Care Planning:

• Conducts comprehensive assessments to identify participant needs, strengths, and goals.
• Collaboratively develops and implements individualized care plans focused on housing stability and other service needs.

Service Coordination:

• Coordinates access to community-based support services, including housing, substance use counseling, mental health treatment, medical care, financial assistance, and employment support.
• Advocates clients to ensure they receive necessary services and support.
• Clients Support and Crisis Intervention:
• Meets with program clients regularly to provide support, assistance with accessing services, transportation as needed, and crisis intervention, including evening and weekends as needed.
• Develops client safety plans, including considerations for crisis resolution during evenings and weekends.

Documentation and Reporting:

• Maintains accurate and up-to-date client records in accordance with program guidelines and regulations.
• Documents client participation in services using the Homeless Management Information System (HMIS).

Transition Planning and Collaboration:

• Develops and implements transition/discharge plans for clients, ensuring access to permanent supportive housing and continued support services.
• Collaborates closely with program staff, including Peer Support Specialists and Resident Assistants, to ensure coordinated and holistic support for participants.

Additional Tasks:

• Collaborates with housing staff to assist individuals in developing person-centered support plans focused on housing stability, recovery goals, and community integration.
• Provides input and feedback based on expertise, whether it's in case management, peer support principles, or other relevant experiences.
• Adheres to program policies and procedures for addressing client complaints, incidents, and violations of occupancy agreements.
• Supports participants in understanding program regulations and expectations for maintaining housing stability.
• Works collaboratively with clients, program staff, and external service providers to develop and manage recovery-focused care plans tailored to individual needs and preferences.
• Advocates for and facilitate access to a range of services and supports, including health care, substance use treatment, employment assistance, and basic living needs assistance.
• Attends staff meetings and other Catholic Charities functions. 
• Completes other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.