Intensive Outpatient Manager

POSITION SUMMARY

Reporting to the Program Director, the IOP Manager is responsible for overseeing the daily operations of the IOP program. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

• Working with Clinical Director, develops and facilitates staffing and schedule for clinical program, directs patient care, and designs and implements treatment programming under philosophy of the company, with limited supervision.
• Follows and improves program objectives, standards, policies and procedures.
• Participates in agency quality improvement activities.
• Ensures program and staff compliance with regulatory standards and community standards of care.
• Ensures coordination of services for families and multi-disciplinary team members for patients in treatment.
• Oversees recruitment, training and qualifying of staff, contractors and others (practicum students, interns) and facilitates supervision when required.
• Builds strong collaborative relationships with customers and referral sources, and acts as a representative of First Steps in the community.
• Provides insight for treatment plans
• Leads interdisciplinary staff meetings with other professional staff members, doctors and counsellors to discuss evaluate and develop treatment plans.
• Monitors clinical care for all patients and assists when required to support clinical and non-clinical staff in providing crisis-intervention.
• Oversees reports on patient behavior, progress in treatment and ensures level of care is appropriate based on medical necessity.
• Assists with insurance compliance (utilization review, medical necessity criteria, super-bills ensure census is accurate)
• Consults with Director of Admissions on intakes or patients requesting readmission to treatment.
• Assigns treatment responsibilities to multidisciplinary staff.
• Provides support on performance measurement and outcome evaluation
• Attends and/or facilitates interdisciplinary staff meetings, case conferences, program team meetings, inservice and other meetings when appropriate.
• Records interventions and interactions with patients. Assists the family in working with the clinical staff toward treatment goals.
• Collaborates with mental health referent on problematic cases requiring Medical staff input to provide clinical consultation/evaluation for treatment planning and risk/dangerousness assessments
• Assists with new admissions when requested.
• Assist with insurance utilization review when requested.
• KIPU reviews and ensures compliance for EMR
• Maintains compliance with HIPPA, ADA, and DHCS regulations
• All other duties as assigned. 

Competencies:

•  Ability to multitask, delegate tasks, manage client care, maintain facility standards. 
•  Desire to assist those with chemical dependency in their recovery 
•  Ability to manage staff with respect to screening, assessment, individualized treatment planning, crisis intervention, group and individual counseling, case management, referral, discharge summaries, clinical documentation, and professional ethics.
•  Ability to establish and maintain cooperative working relationships with subordinate staff, supervisors, utilization reviews, managed health care clinicians, and medical and mental health professionals.
•  Ability to positively interact and develop rapport with clients and their families.
•  Ability to develop systems and methodologies for continuous improvement of program and treatment modalities.
•  Ability to evaluate and review effectiveness of program, services, and group therapy designs.
•  Ability to maintain culture of care that is conducive for maximum benefit of both clients and staff.
•  Understanding of diverse cultures and gender specific issues and ability to incorporate needs of gender and culturally diverse groups into practice setting.

Education:

Drug and Alcohol Counseling Certification or Bachelor’s Degree in Human Services, Business Administration or related field preferred.

Experience:

2 years experience in the field of addiction and mental health or equivalent human services work experience preferred. 

Computer Skills:

•  Computer Literacy in doc, spreadsheet, and email. 
•  Proficiency in KIPU Systems Client Management Software

Certificates & Licenses:

•  Valid Driver’s License
•  CPR/First AID
•  Drug and Alcohol Counseling Credential or Internship Preferred

Other Requirements:

•  Negative TB test results within past year
•  Medical Clearance to work within past year
•  Ability to pass pre-employment drug screening

PHYSICAL DEMANDS

•  Ability to lift/carry 20lbs
•  Moderate frequency of computer keyboarding
•  Moderate frequency of viewing a computer monitor

WORK ENVIRONMENT

Work is performed during day and night shifts primarily in the FSR outpatient facility. Work is periodically performed in emergency and stressful situations. The noise level in the work environment is usually quiet in office settings and moderate in other situations. The IOP Manager is required to travel minimally between facilities of the organization as well as tour facilities of other treatment centers and community partners.

BLOOD/FLUID EXPOSURE RISK:

Some job tasks involve exposure to blood, body fluids and/or tissue. Staff must wear gloves and follow infectious control procedures when interacting with clients in conditions in which exposure is possible such as handling onsite urinary analysis, conducting first aid, and conducting search of client’s belonging and person. Staff may be exposed to infectious disease, needles, and illicit substances during searches.

Work Schedule:

As an exempt salaried employee, the employee shall work a designated number of hours per week as assigned by management. Employee must also follow company’s policies regarding required meals and breaks.