Intergrated Care Coordinator

Description

Job Details

Job Title

Integrated Care Coordinator

Reports To

Dental Director

Salary Grade

$23.00 - $27.00

Effective Date

March 2025

Imperial Beach Community Clinic will promote a healthy community by providing quality health care and resources, with a focus on the underserved. Our mission has been to provide high-quality medical care for all members of our community, regardless of their ability to pay. Our team considers your overall health, preferences, and experiences as we create a treatment plan that is right for you. Our doctors enjoy getting to know patients and their families and appreciate the support that comes from having lab, nutrition, and behavioral specialists on-site. More importantly, our friendly staff know their primary task is to make you feel comfortable and understood in every step of your healthcare journey.

Summary

The Integrated Care Coordinator (ICC) is a patient-facing care coordinator for dental services. This role provides patients with direction, health education, insurance coverage information, and support in navigating/accessing integrated health services within IBCC. This role works closely with the Dental Director, Dental Clinic Coordinator, Patient Service Representatives (registration), Outreach & Enrollment Workers (benefits assistance), Referrals Specialists, and other IBCC team members to assure patients receive timely, comprehensive care. The ICC is dental-centric and possessing understanding of how oral health is connected to the rest of the body. They serve as a source of support for dental patients who require "warm hand-offs" between care services to assure high­ quality care and patient stabilization. They also reach out to patients being seen in other departments to establish dental care. The ICC outreaches and engages all lBCC patients to reduce "gaps in care," with a particular focus on senior health care. They also facilitate medical consults of patients for the dental team when needed. The ICC is self-motivated and takes initiative to approach patients and providers to secure services that aid in the goal of integrating all lBCC services to all patients with priority focus for seniors (ages 60+).

Essential Functions

• Provides care management and health care navigation services within a Federally Qualified Health Center (IBCC) serving individuals and/or families.

• Uses strong customer service skills to perform outreach and engagement in-person and via phone, assessment/evaluation of needs, provides education, meets and/or distributes materials to patients, coordinates and schedules services, and/or performs warm hand-offs to needed services.

• Will serves as a representative of IBCC of the Senior Oral Health Partnership (SOHP) and will attend meetings, coordinate activities, and report to the SOHP in collaboration with the Dental Director. Flexible to meet with community partners and participate in meetings, as needed, to meet funder requirements.

• Possesses strong organization, prioritization, and time management skills as well as ability to work autonomously.

• Ability to review communications and respond on multiple platforms, checking each multiple times per session.

• Verifies insurance eligibility for services, as appropriate, and facilitates meetings for patients to apply for insurance with eligibility and enrollment specialists.

• Participates as a member of a multidisciplinary team. Effectively communicates and collaborates with patients, other health professionals, clinical staff, and colleagues.

• Participates in monthly outreach events in or around the IBCC.

• Participates in meetings, presentations, workgroups and/or learning collaboratives, as assigned and attends the weekly clinical coordination meeting.

• Searches the patient database to identify seniors who may need navigation of services and help to facilitate such.

• Works with health care providers to facilitate services to patients from dental to other IBCC departments and vice versa.

• Serves as the "go-to" person for dental-related matters for scheduling and coordinating care between the dental clinic and the other departments within the organization.

• Maintains records of interactions and outcomes of efforts to coordinate care.

• On time completion of assigned trainings and policies.

• Performs other duties as assigned

Additional Essential Qualities

• The ICC is responsible for scheduling, organizing and managing multiple aspects of a patient's healthcare maintenance and treatment.

• The ICC employs strong organizational skills necessary to systematize a care plan for several patients at once, while coordinating with diverse healthcare workers who hold varied schedules.

• The ICC has professional verbal and written communication skills that expedite and facilitate patient understanding of health needs while maintaining a high level of respect and confidentiality for the patient.

Qualifications

• High School Diploma or GED. Bachelor's degree preferred in related field.

• Minimum of four years of experience in the healthcare industry, with a specific focus on working

Directly with medical patients.

• Bilingual (Spanish/English) written and verbal, required.

• Dental Assistant experience preferred but will train on the job for the right person.

• Experience with electronic health record systems. Basic user of MS Office, and other essential computer skills.

• Current American Heart Association healthcare provider CPR (BLS) certification.

• Experience supporting individuals with disabilities, age-related conditions, mental illnesses, or challenging behaviors highly preferred.

• Knowledge of Medi-Cal, Medicare, Managed Care Plans, and insurance guidelines preferred.

• Reasonable accommodations may be granted where appropriate.

About Imperial Beach Community Clinic (IBCC)

At IBCC we are looking for compassionate, mission-driven individuals to join our team who are organized and empathetic.