Intermediate Vendor Liaison- Annuity ( Work From Home)

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Intermediate Business Partner Liaison ( Work From Home)

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locations

Cedar Rapids, Iowa

time type

Full time

posted on

Posted 4 Days Ago

job requisition id

R20054817

Job Family
Customer & Business Quality Assurance

About Us
At Transamerica, hard work, innovative thinking

,

and personal accountability are qualities we honor and reward. We understand the potential unleashed by

leveraging

the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families,

communities,

and personal interests.
Ultimately, we

appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment

— one

focused on helping

people look forward and plan for the best life possible while

providing

tools and solutions that make it easier to get there.
Transamerica is a part of A

egon

, an

integrated, diversified, international financial services group

. The A

egon

companies employ

over

2

1,500

people

and

have approximately

31.7 million

customers

.

*

For more

information,

visit

www.transamerica.com

.
Who We Are
Transamerica has been

making financial services available to the many, not just the few,

for more than 100 years.

We’re

a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States.

Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company,

providing

a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products

,

including mutual funds, annuities, stable value solutions, as well as investment management services.
What We Do
Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans,

and

Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO;

People and Places; Brand; Corporate Affairs;

Risk; and Technology).
Job Description Summary
Serve as the liaison between Operations, Distribution, and business process outsourcing (BPO) partners for an assigned product group to ensure compliance with company protocol, regulatory requirements, and contract specific service levels. Develop and maintain successful working relationships with BPO partners.

Job Description
Responsibilities
Work with management to develop internal and BPO service level agreements and metrics to monitor results.
Analyze performance data and perform follow up activities to ensure BPOs adhere to company quality and performance measures.
Serve as a partner to the Vendor Liaison team to provide feedback on service metrics and detection of systemic and one-off issues requiring attention. Provide feedback on results and offer solutions to correct deficiencies.
Conduct performance analysis of BPO and BPO partners. Evaluate results and identify areas for improvement.
Enforce the delivery of accurate and timely reporting by the BPO.
Serve as the bridge between the BPO and Operations teams to ensure procedures are accurate and in alignment across business areas.
Serve as the BPO point of contact on field procedural issues and escalations to ensure timely resolution.
Support escalated customer and agent requests.
Participate in a team environment to achieve department goals.
Qualifications
Bachelor’s degree in a business field or equivalent experience
Two years of operations experience in a senior/lead or liaison role
Knowledge of life and/or annuity investment products, practices, and principles, including regulatory requirements
Excellent written/oral communication and interpersonal skills to facilitate meetings/discussions
Strong analytical and problem solving skills
Excellent organizational skills
Proficiency using MS Office tools
Preferred Qualifications
Understanding of BPO management concepts, implementation techniques, and performance monitoring
Working Conditions
Office or hybrid office/remote environment
*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**
The salary for this position generally ranges between $52,000 - $68,000 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus of 7.5% based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.
#LI-Remote
What We Offer
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees

.
Compensation Benefits
Competitive Pay

Bonus for Eligible Em

ployees

Benefits Package
Pension Plan

401k Match

Employee Stock Purchase Plan

Tuition Reimbursement

Disability Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Career Training & Development

Opportunities

Health and Work/Life Balance Benefits
Paid Time Off

starting

at 160 hours annually for employees in their first year of service.

Ten (10) paid holidays

per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars

Parental Leave

– fifteen (15) days of paid parental leave per calendar year to eligible employees with at least

one year

of s

ervice at the time of birth, placement of an adopted child, or placement

of

a foster care child.

Adoption Assistance

Employee Assistance Program

College Coach Program

Back-Up Care Program

PTO for Volunteer Hours

Employee Matching Gifts Program

Employee Resource Groups

Inclusion and Diversity Programs

Employee Recognition Program

Referral Bonus Programs

Peer Recognition Program (BRAVO)

* As of December 31, 2022

Inclusion & Diversity
We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals.

We’re

thrilled to have been recognized for our efforts

through

the Human Rights Campaign Corporate Equality Index,

Dave Thomas Adoption Friendly Advocate,

and several

Seramount

lists, including the

Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads

, and Top 75 Companies for Executive Women.
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our

company

-

sponsor

ed,

employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees

.

They

provide

a supportive environment

to help us better appreciate our similarities and differences and understand how they

benefit

us all.
Giving Back
We

believe our responsibilities extend beyond our corporate walls.

That's

why we created the Aegon Transamerica Foundation in 1994. Through a

mix

of financial grants and the

volunteer efforts of our

employees, th

e

foundation supports nonprofit organizations focused on

the things that matter most to our people in

the communities where we live and work.
https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation
Transamerica’s Parent Company
Aegon

acquired

the Transamerica business in 1999. Since

its start in 1844, Aegon

has

grown

into an international company

serving more than

29.5 million people

across the globe. It offers investment, protection, and

retirement

solutions, always with a clear purpose:

Helping people live their best lives.

As a leading global investor and employer, the company

seeks

to have a positive impact by addressing critical environmental and societal issues, with a focus on climate

change and inclusion

and diversity.

About Us

Job Applicant Data Privacy Statement

For more information about Transamerica’s privacy practices, click here.

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