Internal - Account Support Specialist

For internal applicants - must be employed with ZLINE for a minimum of 6 months and must have managers approval to transfer

Position Overview

As an Account Support Specialist, you will play a vital role in supporting our Account Management team and ensuring our partners and customers have the best possible experience. This role is ideal for someone who is detail-oriented, organized, and enjoys working behind the scenes to help things run smoothly. You’ll assist with responding to customer reviews and questions, monitoring marketplace pricing, and supporting key projects like competitor research and product updates. You’ll also collaborate closely with Account Managers to maintain product accuracy and partner satisfaction. This position involves a mix of communication, problem-solving, and data management, so Excel and organizational skills are a must. We’re looking for someone who is proactive, eager to learn, and excited to grow within a fast-paced, high-energy environment!

Requirements

• High school diploma or GED required
  
  
  
  • Bachelor’s degree in Business Administration, marketing, or a related field is preferred
  
  
  
  


• Proven experience in customer service is a plus


• Strong interpersonal and communication skills, with the ability to build rapport and trust with partners


• Excellent verbal and written communication skills


• Great organizational and follow-up skills


• Ability to work independently and collaboratively in a fast-paced environment

Job Duties

• Partner Customer Service Support: Serve as customer support to our largest partners, ensuring issues are handled in an efficient and productive manner.
  
  


• Review & Question Response: Monitor and respond to product reviews and customer questions across retail and marketplace platforms, maintaining a professional and brand-appropriate tone.
  
  


• Marketplace Pricing Monitoring (MAP Compliance): Regularly track and report on online pricing to ensure adherence to Minimum Advertised Price (MAP) policies; escalate violations and assist with enforcement as needed.
  
  


• Project & Product Support: Assist account managers with product updates, conduct competitor pricing research, content audits, and other ad hoc projects.


• Data Management & Onboarding: Support account managers with maintaining accurate account records and supporting onboarding for new accounts. 

Working Hours & Hours of Operation

Reno, Nevada: 

Monday - Thursday 7:00 am - 4:00 pm with a 1-hour lunch, Fridays 8:00 am - 4:30 pm with a 30-minute lunch

EEO

ZLINE Kitchen and Bath, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ZLINE makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Check out our website and social media to learn more about ZLINE:

zlinekitchen.com

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