Internal applicants ONLY Customer Service Representative Medicare Tier 2 250617

Customer Service Representative Medicare Tier 2 (G2B2) - Bogalusa

Capitol Bridge Health Services is currently seeking On-Site Customer Service Representatives (Level II Medicare) for our Contact Center in Bogalusa, LA. We are looking for enthusiastic, experienced people to continue to make a positive impact on our customers.

On-site Hours of Operations:

Monday - Friday 8:00 am to 8:00 pm CT (with occasional weekend work required)

CSRs will receive a 10% hourly rate shift differential for hours worked between 7:00pm and 12:00 am local time.

Compensation: $19.25* per hour + H&W (once you begin Tier 2 training approximately)

This is an SCA position with Health & Welfare (H&W) dollars—also referred to as fringe dollars - are contributed by your employer to help pay for your benefit coverage as required by the Service Contract Act obligation. There is an H&W contribution for every hour you are paid (including PTO, but excluding overtime hours), up to 40 hours per week or as defined by the applicable Wage Determination. This H&W contribution is utilized to pay for benefits. H&W rate: This is not part of your pay rate.

Responsibilities

Provide knowledgeable responses to telephone inquiries in a courteous and professional manner; utilizing data bases, expanded views, and scripts

Accept and assist all customers transferred from Customer Service Representative I

Assist callers with drug plan disenrollment- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the Customer Service Representative to the caller

Continually look for and suggest process improvements, which will benefit us and our customers (internal and external)

Maintain up-to-date knowledge of CMS regulations and policies as they apply

Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules

May be required to work MAXIMUS scheduled holidays. Overtime may be required

Regular and predictable attendance is required

Basic Qualifications

At least a High School diploma or GED.

Must be able to speak and read English clearly, professionally, and fluently.

Must be able to type a minimum of 20 WPM.

At least 1 year of experience working with a PC and the Windows operating system.

At least 1 year of experience working within established contractual turnaround times.

Preferred Qualifications

High School diploma or equivalent required

Customer Service Representative Tier I experience, including Claims A1/B1 and DME Tier 1 experience

Minimum six (6) months customer service experience required

Must be able to type a minimum of 20 WPM

Ability to effectively work within established contractual turnaround times required

Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks

Proven ability to work as a member of a team

All CMS personnel will be required by contract to undergo program update training as the program changes

CMS Certification required- Experience answering calls to 800-MEDICARE Helpline required

Physical Requirements and Work Environment

Prolonged sitting throughout the workday with occasional mobility required.

Corrected vision within the normal range.

Hearing within normal range. A device to enhance hearing may be provided if needed.

Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone.

Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

Screenings Required

 To be eligible for this job opening, individuals applying for this position must successfully undergo a background check. Additionally, candidates are expected to participate in a work skills assessment as part of the screening process. We strongly urge applicants to maintain open and proactive communication with CBHS Recruiting and HR, as we aim to fill our vacancies promptly. Failure to respond may lead to disqualification from this opportunity.

Reasonable Accommodation 

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned.   

EEO Statement 

CBHS is an Equal Opportunity Employer. All employment decisions at CBHS are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. 

Texting Notice  

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt-out at that time.