Internal Communications & Experience Specialist

Summary 
We are seeking a highly organized and detail-oriented Internal Communications & Experience Specialist to support our People Team.  The Internal Communications & Experience Specialist plays a key role in shaping how employees experience Topstep every day. This role operates with the mindset and impact of driving clarity, connection, and culture across all Topstep entities.

This role ensures employees understand company priorities, feel informed, and are inspired to engage through consistent, transparent, and creative communication. In this role, the Internal Communications & Experience Specialist will possess strong attention to detail and manage multiple priorities in a fast-paced environment. With a people-first mindset and a friendly, professional demeanor, they excel at building positive relationships across all levels of the organization. They are adaptable, tech-savvy, and eager to learn, with a continuous improvement mindset. 

This is a hybrid role requiring regular onsite work in our Chicago office during the week.

Key Responsibilities 

• Assist in driving clarity, connection, and consistency across every internal message at Topstep.


• Assist with optimizing Topstep’s internal channels (Slack, Notion, Workvivo, Intranet). 


• Assist with employee engagement, life events,  & event planning.


• Work closely with People Ops on SOPs, internal documents, engagement data,  Anniversary, Birthday, Recognition programs, and Milestone communications.


• Manage internal communication calendars and ensure timely delivery of updates.


• Support projects and initiatives to improve employee experience and organizational effectiveness.

Required Qualifications and Key Competencies

• Bachelor’s degree in Human Resources, Communications, or related field.


• 1-3 years of experience in an internal communication support role or employee experience role.


• Experience writing for multiple audiences and communication channels.


• Proficiency in systems (e.g., Slack, Notion, Workvivo, Intranet).


• Strong organizational and time management skills.


• Excellent verbal and written communication skills.


• Ability to handle sensitive and confidential information with discretion.

Preferred Skills

• Resourcefulness - the ability to find quick and creative ways to overcome difficulties.


• Experience in a fast-paced or high-growth environment.


• Event planning or employee engagement experience.


• Basic understanding of Google Suites  - includes Sheets, Docs, Slides, and Forms.

Reasoning Ability 

Ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations. Ability to solve practical problems via a logical, analytic approach.

Computer Skills

To perform this job successfully, an individual must have knowledge of electronic equipment, intermediate PC skills, knowledge of internet software, and proficiency. Familiarity with Google Drive and Google Docs is a must. Computer experience/operation is required. Must have the ability to operate general office equipment.

Other Skills And Abilities

Ability to multitask. Ability to work in a fast-paced environment. Strong time management and organizational skills. Ability to work under dynamic schedule constraints and consistently meet deliverable timelines.

Company Culture & Perks

• Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication. 


• Seven paid Company Holidays and generous Family Leave. Paid time off is front-loaded.


• Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees 


• Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.

New Hire Base Salary Range

• $30.00 - $36.00/hr.


• Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.


• The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Equal Opportunity Employer

Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.

Interested in the role? Apply today with your resume and cover letter!