Internal Intake LVN

As an LVN Case Manager, you will join a professional, forward-thinking, and growth-oriented team that provides high-quality, compassionate care. We offer competitive benefits, including paid time off and optional health insurance.

Primary Responsibilities:

• Review and process new referrals, including order and clinical documentation.


• Build and maintain relationships with referral sources.


• Handle inbound inquiries from clients, family members, and field team members.


• Manage patient care coordination with field teams.


• Oversee resource coordination, including specialty pharmacy, DME, supplies, and lab arrangements.


• Provide hands-on care for troubleshooting, as needed.


• Coordinate with sales acceptance of patients.


• Manage documentation and participate in the on-call rotation with clinical leaders.


• Collect and review client needs to support scheduling.


• Deliver exceptional client service for internal and external stakeholders.


• Promote continuity and safety in client care, adhering to quality standards.

Experience and Education Requirements:

• High School diploma or equivalent.


• Active LVN TX license required (must be unrestricted)


• Proven ability to communicate effectively with referral sources and clients.


• Demonstrated skills in de-escalation, client service, and high-volume call handling.


• Proficiency with web-based systems, MS Outlook, Word, and Excel.

Minimum Skills and Abilities:

• Strong communication and interpersonal skills.


• Organizational skills with a keen attention to detail.


• Ability to manage pressure and multitask effectively.


• Commitment to quality care and client support.

Work Environment: This role involves working in a high-paced office setting with continuous phone interaction. Physical requirements include sitting and standing for long periods, occasional bending and stooping, and lifting up to 10 lbs.