Internal Medicine Coordinator

VRCC Veterinary Specialty and Emergency Hospital is unique because it’s one of the few hospitals that brings together a full team of specialists, emergency clinicians, and compassionate support staff all under one roof—creating a collaborative environment that truly puts patient care first. It’s a great place to work because every team member is valued, supported, and encouraged to grow, making a real impact on the lives of pets and their families, every day.

Position Overview

• The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.


• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.


• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.


• Assists with medication pickups, inquiries, and provides information about services and products.


• Inputs and manages data in practice management software, including billing and accounts.


• Assists with retail sales, weighing pets, processing faxes, and maintaining records.


• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Has Customer Service and Veterinary experience


• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience


• Knowledge of clerical procedures and ability to organize files and records


• Excellent customer service skills, providing courteous and prompt assistance


• Accurate cash handling and cashiering abilities


• Strong multitasking skills with attention to detail


• Flexibility in scheduling, including weekends and holidays


• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Preferred Skills (Nice to Have)

• Has ER / Specialty hospital experience

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance


• Paid Parental Leave (birth, adoption, foster)


• 401(k) with discretionary contribution


• Team Member Pet Discounts


• Emotional wellbeing support — including Calm app access and 24/7 EAP


• CE stipends and career development resources


• Grant Circle — a relief fund for team members facing personal hardship


• Local hospital culture backed by national resources